Assistant Sales Manager - Opry Mills

Palmetto Moon; Vaughan; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading retail company is seeking an Assistant Sales Manager to support the Store Sales Manager in driving sales and ensuring excellent customer service. Responsibilities include team leadership, customer engagement, and operational execution. The ideal candidate will have previous retail leadership experience and strong communication skills.

Qualifications

• 2+ years of leadership experience in retail.
• Strong verbal communication and decision-making skills.

Responsibilities

• Assist Store Sales Manager in achieving sales goals.
• Provide exceptional customer service and train team.
• Take an active role in store staffing and training.

Skills

Leadership

Communication

Problem-Solving

Motivation

Multi-tasking

Job description

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Role Summary

The Assistant Sales Manager is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered.

Position Title: Assistant Sales Manager

Role Summary

The Assistant Sales Manager is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered.

All Assistant Sales Managers will be accountable for executing a set of Shared Responsibilities outside of their assigned department of responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results. This position is non-exempt, paid at an hourly rate.

Duties/Responsibilities

1. Sales & Financial Performance
   • Assist Store Sales Manager in achieving sales goals and objectives
   • Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team
   • Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)
   • Monitor store labor on a daily and weekly basis, adjusting to meet plan or business needs
   • Remain informed of Key Performance Indicators (KPI’s) for the store, understanding how each is impacting the business daily/weekly.
2. Customer Service
   • Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues
   • Train and coach team to offer expected level of customer service in order to drive sale performance
   • Handling customer complaints professionally, striving to resolve them promptly and satisfactorily
   • Appropriately and timely follow up to customer concerns and inquiries
3. Team Leadership
   • Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts
   • Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives
   • Adjust team priorities to meet goals and company/store initiatives
   • Offer on the spot coaching to team members in order to correct actions or offer training
   • Communicate employee concerns to the appropriate leadership within a timely manner
4. Talent Management
   • Take an active role in store staffing through recruiting and interviewing
   • Perform orientation and training for new team members as needed
   • Be well versed in company expectations for performance management, utilizing resources as needed
   • Appropriately coach and address associate performance through formalized process
   • Take an active role in year-end employee review process if or when needed

Required Skills/Abilities

• 2+ years of previous leadership experience, preferably in a retail setting
• Shown motivation and delegation skills along with proven ability to hold team members accountable
• Confident, proactive and willingness to take on workplace challenges
• Ability to multi-task and change priorities as necessary in order to keep team focused on business needs
• Strong verbal communication, and the ability to convey important information clearly and effectively
• Quick decision-making and problem-solving abilities, specifically in terms of customer service
• Ability to read key reporting and learn company POS system with standard training

Physical Requirements

• Ability to bend, twist, stoop, stand for extended periods of time
• Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

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