Assistant Manager, Reign

SmartRecruiters, Inc.; Toronto; On-site; CAD 61,000 - 70,000; Full time

Benefits offered by this job

Free meals

Dry cleaning

Skill development programs

Wellness & DEI committees

Career growth

Job summary

Fairmont Royal York in Toronto seeks an experienced restaurant leader to oversee daily operations under the Food and Beverage Director. You will supervise staff, monitor quality and guest satisfaction, manage costs, and ensure compliance with health standards.

The role includes training, promotions planning, and budgeting. We require a hospitality management degree (asset) with 2+ years in the field, strong F&B knowledge, and excellent communication in English.

Qualifications

• Degree in Hotel and Restaurant Management is preferred.
• Minimum of 2 years’ experience in hospitality management.
• Strong knowledge of food and beverage trends and serving standards.
• Excellent interpersonal and communication skills; fluent in English.

Responsibilities

• Oversee and direct all aspects of the restaurant under guidance of the F&B Director.
• Supervise day-to-day restaurant operations, staff, facilities, sales and costs.
• Monitor quality, guest satisfaction, employee satisfaction, merchandising and costs.
• Ensure optimal service, staffing, training, and adherence to health and safety standards.
• Develop training programs and annual calendars; contribute to promotions and budgets.
• Schedule reservations, coordinate private events, and manage restaurant inventories.

Job description

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

Under the general guidance and supervision of the Food and Beverage Director, and within the limits of the established hotel policies, procedures and the Food and Beverage manual, assists in overseeing and directing all aspects of the restaurant.

• Supervises day to day function of all restaurant employees, facilities, sales, and costs
• Controls and analyzes, on an ongoing basis, the following:
  • Quality levels of production
  • Guest satisfaction (GSI)
  • Employee satisfaction (CES)
  • Merchandising and marketing
  • Operating costs (financials)
  • Sanitation, cleanliness, hygiene (front & back of house)

• Ensures optimum performance in each of the above areas
• Supervises, coordinates and directs the prompt, efficient and courteous serving of food and beverages in the restaurant
• Ensures optimal service is being provided while maximizing profit potential
• Establishes and maintains effective employee relations
• Ensures proper staffing levels are maintained while balancing quality and sales with daily/seasonal staffing demands
• To conduct, under the guidance of the Restaurant General Manager & Food and Beverage Director, such functions as interviewing, hiring, employee orientation, training, on the job performance, coaching, counseling and suspension if necessary to ensure appropriate staffing and productivity
• Develops formal training program per outlet, as well as an annual training calendar, implements on the job training sessions for the restaurant employees, responsible for meeting training goals
• Produces and implements creative promotional programs with their outlet with the goal of boosting sales and visibility and develops annual promotions calendar in coordination with the F&B Director
• Attends and contributes to the weekly food and beverage departmental meetings
• Conducts pre meal briefings and maintains liaison with the Executive Chef
• Conducts cleaning inspections on a regular basis to ensure compliance with health standards and hotel cleanliness standards
• Participates in service as necessary in accordance with the requirements and practices of the restaurant
• Ensures hotel grooming and appearance standards are met
• Controls stocks for daily use in restaurants to ensure service requirements are met
• Schedules guests’ reservations and arrange for private parties
• Ensure all health and safety procedures and policies are adhered to by all staff and follow through with any health and safety requests made by staff
• Participates in the preparation of the food and beverage department budget and goals
• Conducts all administrative work required, including but not limited to:
  • Schedules - Cleaning and maintenance logbooks
  • Tracks and compiles sales statistics per month
  • Other checklists and reports as deemed necessary to effectively run and maximize profits for their outlet.
• Performs related duties and special projects as assigned
• He/she is expected to contribute time and energy for various charities and service plus related events
• Knowledge of personal code of conduct handbookThorough knowledge of health and safety policies and procedures including WHMIS training ·
• Must be able to work varying shifts

Qualifications

• Degree in Hotel and Restaurant Management an asset
• Minimum of 2 years’ experience in hospitality management
• Strong command of food and beverage product knowledge and trends
• Computer skills including; Microsoft Word, Excel, PowerPoint and Outlook
• Must have excellent interpersonal and communication skills
• Must be fluent in English, second language an asset
• Previous working experience in a unionized environment an asset
• General accounting principles and policies
• Smart Serve Certification

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps.

Additional Information

What’s in it for you?

• Thesalary range for this position is $60,960- 70,000. Our salary ranges aredeterminedby job and level. Within the range, individual compensation isdeterminedby job-related skills and knowledge, relevantexperienceand/or work location
• Free Meals: Healthy meals on us every shift.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

Thispostingis for anexisting vacancy.

AI disclosure:We use artificial intelligence to help screen and assess applications for this position.These toolsassistour hiring team but do not replace human judgment. Final hiring decisions areultimately madeby humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations:

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion:

At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.