Assistant General Manager, Clockwork & Library Bar
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Benefits offered by this job
Job summary
Fairmont Royal York in Toronto is seeking an Assistant General Manager for Clockwork & Library Bar to lead day-to-day front-of-house operations, drive exceptional guest service, and support strategic growth. You will oversee training, staff engagement, and financial performance while aligning with luxury hospitality standards.
You will manage seating, menu input decisions, and online presence with the Marketing team, ensuring a top-tier guest experience across both venues.
Qualifications
- Degree in Hotel and Restaurant Management an asset.
- Minimum of 2 years’ experience in hospitality management.
- Ability to lead by example and drive a high-performance team.
- Strong food and beverage product knowledge and trends.
- Proficient computer skills: Word, Excel, PowerPoint, Outlook.
- Excellent interpersonal and communication skills.
- Fluent in English; second language an asset.
- Smart Serve Certification.
Responsibilities
- Oversee day-to-day front-of-house operations under the General Manager.
- Lead and support front-of-house teams to deliver exceptional guest service.
- Ensure regular, effective training and coaching of staff.
- Drive revenue through seating optimization and meal period management.
- Implement upselling programs to increase average checks.
- Maintain overall restaurant operational efficiency and guest satisfaction.
- Collaborate with marketing to keep the restaurant active online and in the community.
- Participate in long-term strategic planning for both venues.
Skills
Education
Tools
Job description
- Full-time
- Job-Category: Food & Beverage
- Job Type: Permanent
- Job Schedule: Full-Time
A Storied Past. A Brilliant Future.
For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Responsible for the ongoing day-to-day front-of-house operations of the venue. The Assistant General Manager works under the direction of the General Manager and provides leadership and oversight of front-of-house operations in their absence. The Assistant General Manager is responsible for ensuring exceptional guest service, operational efficiency, colleague engagement, food safety compliance, financial performance and adherence to company standards and policies.
- To instill and drive a culture of service and hospitality and exceed customer satisfaction
survey scores as set. - Engaging the team to deliver the highest level of service possible.
- Ensure that regular effective training is taking place and that team members are being
coached and held accountable for their duties. - Drives revenue through maximizing seating’s and meal periods, monitors seating times
and booking trends. - To put in place a relevant upselling program ensuring average checks are monitored
and opportunities to increase these are capitalized on. - Responsible for the day to day operations of the venues and ensures a high level of guest
satisfaction. - To actively participate in deciding on menu items and pricing, ensuring accurate data
and feedback is taken into consideration when making decisions. - Overall financial responsibility for the restaurant including scheduling, inventory controland effective use of the POS and all available tools.
- Liaise with the Marketing team to ensure the restaurant is active on social media and
that all online feedback and comments are answered and acknowledged and that the
restaurant is active and represented within the food and restaurant community of the
city and province. - Participate in long term strategic planning to ensure success of both venues.
- OS&E inventory control, effectively using the stewarding resources to make sure the
restaurant is always fully stocked with all necessary items for service. - Responsible for ensuring every employee is working effectively and efficiently as well as
improving employee morale and employee relations. - Ensure that teams are set up for success and that both venues are well recognized
thought out the country and within north America. - Keep up with and implement food and beverage trend within the venues.
- Work with other food & beverage leaders within the hotel to ensure the whole division is
successful.
- Degree in Hotel and Restaurant Management an asset
- Minimum of 2 years’ experience in hospitality management
- Ability to lead by example, believe in a strong team culture and set the scene for high
performance - Strong command of food and beverage product knowledge and trends
- Computer skills including; Microsoft Word, Excel, PowerPoint and Outlook
- Must have excellent interpersonal and communication skills
- Must be fluent in English, second language an asset
- Previous working experience in a unionized environment an asset
- General accounting principles and policies
- Smart Serve Certification
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Constant kneeling, pushing, pulling, lifting
- Frequent ascending or descending ladders, stairs and ramps.
- Thesalary range for this position is $70,320 - $87,316. Our salary ranges aredeterminedby job and level. Within the range, individual compensation isdeterminedby job-related skills and knowledge, relevantexperienceand/or work location
- Free Meals: Healthy meals on us every shift.
- Dry Cleaning: Free dry-cleaning for your work gear.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
- Level Up: Unlock new career heights with exciting growth paths.
Thispostingis for anexisting vacancy.
We use artificial intelligence to help screen and assess applications for this position.These toolsassistour hiring team but do not replace human judgment. Final hiring decisions areultimately madeby humans. If you would like more information about how your data is processed, please contact us.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com
At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
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