Assistant Manager, Product Operations

Sephora USA, Inc; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

Sephora Canada is seeking an Assistant Manager of Product Operations to enhance operational excellence and drive product strategies. The successful candidate will manage various operational projects, ensuring seamless execution and contributing to the overall store experience. With a strong focus on collaboration and problem-solving, this role offers an exciting opportunity in a passionate and innovative environment.

Benefits

Employee Assistance Program

Well-Being@Sephora program

Summer Friday hours

Discounts with brand partners

Flexible working hours

Qualifications

• 2+ years of retail management experience, preferably in operations.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects with keen attention to detail.

Responsibilities

• Manage day-to-day operations of non-selling programs.
• Develop training to ensure store retention for all projects.
• Monitor project progress and engagement by visiting Sephora stores.

Skills

Problem Solving

Project Management

Communication

Critical Thinking

Tech-Savvy

Tools

Microsoft Office Suite

Job description

Address : 160 Bloor Street East, 11th Floor, Toronto, ON

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

ABOUT THE ROLE :

Are you passionate about driving operational excellence and coordinating the seamless execution of product strategies? As the Assistant Manager of Product Operations, you will be responsible for developing and implementing various operations projects and initiatives for Sephora. As the subject matter expert, you will drive optimizations and work with business partners to advise on the store experience in new project design and strategy, assisting in developing, delivering, and implementing retail initiatives and operational handoffs for support tools.

WHAT YOU'LL DO :

• Manage day-to-day operations of non-selling programs, including strategy, cross-functional business partner management, store communication and delivery linked to Product Operations
• Develop training to ensure store retention for all Product Operations projects that are supported by the Business Operations Team
• Act as the store expert and thought partner for projects, ensuring decisions support the overall operating model and strategy when driving change across the organization
• Manage multiple projects by driving timelines, deliverables, recaps, and action plans post-delivery to drive continuous improvement
• Visit Sephora stores to monitor project progress and engagement

WHAT YOU’LL BRING :

• 2+ years of retail management experience, preferably in operations
• Great at expressing yourself clearly and creatively verbally, in writing, and presentations
• You love solving problems and contributing new ideas and process improvements to find solutions to business challenges while ensuring work product quality
• You have a keen eye for detail while leading and balancing multiple projects, prioritizing integrity and accuracy in your craft
• You have mastered critical thinking and can anticipate issues before they arise, suggesting solutions and making key decisions cross-functionally
• You are tech-savvy and proficient in Microsoft Office Suite
• You’re game for travel! – visiting our stores one a month or on an as-needed basis

WHY YOU'LL LOVE WORKING HERE :

• You’ll be part of a unique culture and family of passionate and inspiring individuals.
• You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
• You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
• Benefits you can mix and match, depending on your needs.
• Employee Assistance Program services for those times you need extra support.
• Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
• Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
• And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and / or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.