Assistant Manager, Member Services - Ocean Park Branch (Surrey)

Coast Capital Savings; Surrey; On-site; CAD 72,000 - 91,000; Full time

Job summary

A leading financial institution in Metro Vancouver seeks an Assistant Manager, Member Services to lead a dynamic team. In this role, you will coach Member Service Representatives to provide outstanding service while achieving sales targets. You will ensure efficient operation of the branch and maintain high levels of customer satisfaction. Ideal candidates will have a proven track record in banking leadership, a strong educational background, and a passion for coaching. This position offers a competitive salary and promotes diverse workplace values.

Qualifications

• Minimum of four years leading front-line employees in a bank or credit union.
• Proven success in leadership and coaching roles.
• Ability to resolve member complaints with a smile.

Responsibilities

• Lead a team of Member Service Representatives.
• Coordinate the needs of the branch with the Manager.
• Ensure efficient cash management and security oversight.
• Develop and retain star performers within the team.

Skills

Leadership

Sales skills

Customer service

Coaching

Education

Diploma or degree in Business Administration or related area

Investment Funds in Canada certificate

Tools

Banking systems technology

Job description

Location(s):Ocean Park Branch

Job Type:Full TimeRegular

myWork Program: Office

Starting Salary Range:$72,700.00-$90,900.00

Background Screening Requirement:

• Enhanced Criminal Record Check
• Credit Check
• Identity Verification
• Employment Verification
• References

What’s the job?

Are you ready to lead a team of all-stars? We’re looking for an outstanding leader to fulfill a diverse role in which change is the norm. As the Assistant Manager, Member Services, you’ll use your many skills to lead a team of Member Service Representatives in providing Coast Capital’s style of simple financial help to our customers.

What you will do every day:

• Work with theManager, Member Services, to seamlessly coordinate the needs of the branch and achieve the team’s goals.
• Exceeding your customer’s expectations with their banking needs.
• Coach your team of Member Service Representativesin developing their sales skills, building effective relationships and embracing our purpose, mission, values, brand and business practices.
• Celebrate your team’s successes; whether it be achieving a sales target or helping a team member grow their career within Coast Capital.
• Exemplify our “How can we help you?” brand while achieving sales, growth and profitability across each area of our business.
• Using your bean-counting skills to ensure efficient cash management and to oversee all security related matters in keeping with Coast Capital’s standards.
• Create a high-performing team by selecting, engaging, developing and retaining star performers.

Who are we looking for?

• We are looking for leaders who understand the importance of “leading from the front” where you bring business strategy to life, shifting the words on a page to an engaging call to action.
• You’ve proven your success in a similar position leading front-line employees for a minimum of four years in a bank or credit union.
• You take pride that you survived and thrived in completing your diploma or degree in Business Administration, Economics or in a related area
• You proudly hang your Investment Funds in Canada certificate in your office.
• Strong ability in resolving member complaints with a smile.
• You are passionate about coaching employees to success, growing and training individuals and rewarding and recognizing employees.
• You have strong knowledge in all relevant technology banking systems.

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at [e-mail] or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.