Assistant Manager - Hard Rock Cafe

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 57,000 - 75,000; Full time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking an Assistant Food & Beverage Manager to oversee dining room, gaming floor and outlets with a focus on delivering high standards of service.

You will collaborate with supervisors, train staff, and ensure efficient operations while maintaining Hard Rock’s authentic hospitality experience for guests.

Qualifications

• Fluent in English (spoken and written).
• Proven guest service orientation and hospitality mindset.
• Strong communication and leadership abilities.
• Comfort with multitasking in a fast-paced environment.

Responsibilities

• Oversee F&B areas including dining room, outlets and gaming floor.
• Collaborate with F&B Manager to plan and implement project plans and priorities.
• Lead, coach and develop staff; ensure adherence to Hard Rock culture.
• Develop and evaluate training and performance programs.
• Address guest concerns promptly via live, phone, and email.
• Manage inventories, pricing, reporting and cost margins.

Skills

Fluent English

Smart Serve Certified

Ontario Food Handlers Certificate

Communication Skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Company: Hard Rock Ottawa Hotel & Casino
Location: Ottawa, Ontario
Job Type: Full Time Permanent
Is this a current vacancy? Yes, this is an existing open position.
Compensation: $56,682 - $74,772/year
License Requirements: AGCO License, Smart Serve Certificate, Ontario Food Handlers Certificate

Overview The Assistant Food & Beverage Manager oversees all aspects of managing the Food & Beverage areas (dining room, gaming floor, outlets, etc.) with support of the Food & Beverage Supervisors to project Hard Rock’s high standards of service and professional hospitality at all times and to ensure guests are provided with an authentic experience that rocks.

Responsibilities

• Accomplish F&B objectives by contributing to strategic planning processes.
• Work with the Food & Beverage Manager to develop and implement project plans and priorities that support the current and future direction of Hard Rock.
• Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables to ensure guests receive amplified service.
• Develop, implement and evaluate training and performance management program.
• Train, supervise, coach, and counsel staff. Participate in the induction of new staff members to Hard Rock culture.
• Conduct meetings with staff to communicate incentive programs, implement new products and procedures, and discuss areas of opportunities, special events, etc.
• Respond and seek resolutions to all guest concerns: live, by phone and email.
• Work with Shipping and Receiving to manage inventory and the flow of goods.
• Conduct regular inventories, manage controls and ensure achievement of food & beverage cost margins established in budget.
• Maintain information on menus, prices, food and drink recipes, etc.
• Ensure accuracy and completion of all required reporting.
• Review and develop Guest history records to enhance personalized service for repeat Guests.
• Ensure control of all hard keys and electronic keys required to operate the department.
• Monitor cash handling, credit card totals and deposit slips to ensure accuracy of collections.
• Inspect product levels and storage areas to determine if enough supply is on hand.
• Work with other departments to accomplish tasks, as needed.
• Perform duties in accordance with company standards, policies and guidelines, and in compliance with all required legislation, and ensure all is followed by team members.
• Perform additional duties as requested.
• Lives the Brand.

Education And /Or Experience Requirements

• Any combination of education, training or experience equivalent to a Bachelor’s Degree.
• 2-4 years managing food & beverage and hospitality industry experience required.
• Deep understanding of Guest services.
• Computer skills (Microsoft office).
• Must be fluent in English and able to communicate effectively in both spoken and written English.
• Must be Smart Serve certified and possess a valid Food Handler's Certificate (Ontario)
• Ability to create an enjoyable work environment, mentoring skills, multi-tasked, strong motivational skills.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Use logic to define problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
• Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy.
• Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.