Assistant Manager – Full-Time (On site, Richmond Hill, ON)

Felix; Richmond Hill; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefit package

Casual dress

Company events

On-site parking

Job summary

Felix Pharmacy in Richmond Hill, Ontario, is opening a brand-new location and seeks an Assistant Manager/Pharmacist-in-Charge to lead operations from day one. You will mentor staff, design workflows, ensure compliance, and deliver patient-centered care in a fast-paced mail-order setting.

You will oversee hiring, onboarding, training, and performance management while maintaining regulatory standards and high service quality. This role offers growth opportunities within the Felix team.

Qualifications

• Part A licensed pharmacist in good standing with the Ontario College of Pharmacists.
• 5+ years of pharmacy experience, with leadership or management experience preferred.
• Strong interpersonal skills and proven ability to lead, support, and coach staff.
• Excellent verbal and written communication skills with a focus on clarity.
• Proficiency in Kroll and comfort working with pharmacy management systems.
• Committed to accuracy, patient safety, and regulatory compliance.
• Ability to support and improve operational processes in a fast-paced environment.
• Familiarity with ordering, audits, and supply management procedures.
• Respect for safety protocols and commitment to upholding OCP and NAPRA standards.

Responsibilities

• Support hiring, scheduling, and performance management to build a high-performing pharmacy team.
• Take charge of onboarding, training, and team development, including creating SOPs and reference materials.
• Participate in performance evaluations and foster a feedback-rich, growth-oriented environment.
• Help shape a team culture rooted in collaboration, compassion, and continuous improvement.
• Oversee daily workflow and uphold compliance with federal/provincial regulations and company standards.
• Step in as pharmacist-in-charge, liaising with regulators, auditors, and third parties as needed.
• Manage inventory end-to-end — ordering pharmaceuticals, OTC items, and supplies; conducting audits; and maintaining assets.
• Lead reporting and resolution of prescription incidents with a proactive mindset.
• Supervise and participate in prescription preparation and dispensing, ensuring accuracy, safety, and quality.
• Provide expert medication consultations and support clinical services.

Skills

Leadership

Staff coaching

Communication

Regulatory compliance

Pharmacy operations

Inventory management

Pharmacy management systems

Education

Licensed pharmacist (Ontario College of Pharmacists)

Tools

Kroll

Job description

Located near HWY 404 & 407

Why Join Us

Felix Pharmacy is proud to be a fully Canadian-owned and operated mail-order pharmacy, located in Richmond Hill, Ontario. Our model is built around a strong focus on delivering safe, efficient, and patient-centered care.

Here’s what makes us different:

• Local roots, national impact - you’ll be a part of a team that’s helping patients across Canada while staying grounded in a close-knit, Richmond Hill-based operation.
• Focused work environment - Our mail-order model is designed for accuracy and efficiency, allowing you to focus on patient care in a calm, well-structured environment.
• People-first workplace - We prioritize teamwork, open communication, and a shared commitment to doing great work.
• Predictable, steady schedule - Enjoy a consistent work routine with scheduled shifts set in advance
• Employee benefits – We support your well-being with a comprehensive benefits package, including health, dental, and other coverage options.

What You’ll Do

As Assistant Manager, you'll help shape the future of our pharmacy team and the care we provide. This is a brand-new location in Richmond Hill, and you'll be the leader establishing the processes to launch and scale operations from day one. Working alongside the Pharmacy Management team, you'll guide daily operations, mentor staff, and build the workflows that set the pharmacy up for long-term success.

In this role, you will:

• Support hiring, scheduling, and performance management to build a high-performing pharmacy team.
• Take charge of onboarding, training, and team development, including creating SOPs and reference materials.
• Participate in performance evaluations and foster a feedback-rich, growth-oriented environment.
• Help shape a team culture rooted in collaboration, compassion, and continuous improvement.
• Oversee daily workflow and uphold compliance with federal/provincial regulations and company standards.
• Step in as pharmacist-in-charge, liaising with regulators, auditors, and third parties as needed.
• Manage inventory end-to-end — ordering pharmaceuticals, OTC items, and supplies; conducting audits; and maintaining assets.
• Lead reporting and resolution of prescription incidents with a proactive mindset.
• Supervise and participate in prescription preparation and dispensing, ensuring accuracy, safety, and quality.
• Provide expert medication consultations and support clinical services.

What We’re Looking For

• Part A licensed pharmacist in good standing with the Ontario College of Pharmacists
• 5+ years of pharmacy experience, with leadership or management experience preferred
• Strong interpersonal skills and proven ability to lead, support, and coach staff
• Excellent verbal and written communication skills with a focus on clarity and collaboration
• Proficiency in Kroll and comfort working with pharmacy management systems
• Committed to accuracy, patient safety, and regulatory compliance
• Ability to support and improve operational processes in a fast-paced environment
• Familiarity with ordering, audits, and supply management procedures
• Respect for safety protocols and commitment to upholding OCP and NAPRA standards

What we offer/ Benefits

• Comprehensive benefit package
• Casual dress
• Company events
• On-site parking

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing [e-mail].

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.