Assistant Manager

TUMI; Richmond; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in luxury travel and lifestyle is seeking an Assistant Manager to drive sales and enhance client experiences. The role involves leading a retail team, developing talent, and promoting the TUMI brand ethos while ensuring excellent customer service.

Benefits

Work-life balance

Paid time off

Tuition Reimbursement

Employee Discount

Comprehensive benefits package

Incentive program eligibility

Qualifications

• Strong sales and client experience, preferably in luxury retail.
• Ability to lift up to 30 pounds and use a ladder.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Meet and exceed individual and store goals for personal sales and KPI metrics.
• Assist in training and developing team members through coaching.
• Collaborate with the team effectively and maintain compliance with policies.

Skills

Client service

Sales

Time management

Leadership

Job description

Associate Benefits:

• Work-life balance
• Training
• Paid time off
• Tuition Reimbursement
• Employee Discount
• Employee Assistance Program (EFAP)
• Comprehensive benefits package including medical, dental, life and AD&D, short or long-term disability coverage, and dependent life coverage.
• This position may be eligible to participate in a company incentive program.

Your role at Tumi:

As part of our Retail team, the Assistant Manager is responsible for creating a client experience that reflects our brand ethos while building strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, with a strong understanding of, or passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities as we work to increase sales, KPIs, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities:

Performance to Goals:

• Meet and exceed individual and store goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.

Leadership and Initiative:

• Display initiative, plan and prioritize effectively, think strategically, and champion change.
• Take pride in work and strive for excellence.
• Take responsibility for performance, complete tasks, and meet deadlines.

People Development:

• Assist in training and developing team members through roleplay and coaching.
• Monitor and support store associate development, including quarterly goal setting.
• Provide coaching and feedback, utilizing company tools to foster a 360-degree coaching culture.
• Assist in recruiting and maintaining a strong talent bench.

Communication and Relationship Building:

• Exercise strong written and verbal communication skills.
• Promote ethical conduct and adapt communication as needed.
• Remain calm and de-escalate situations effectively.
• Collaborate with the team effectively.

Compliance:

• Assist with store scheduling, timecards, and payroll.
• Maintain Tumi University Training and adhere to company policies.

Visual Merchandising/Client Experience:

• Follow visual guidelines and directives.
• Enhance client experience through client books, thank you cards, and event strategies.

Qualifications:

• Passion for the TUMI brand and lifestyle.
• Value collaboration and openness to feedback.
• Ability to lift up to 30 pounds and use a ladder.
• Strong sales and client experience, preferably in luxury retail.
• Proven success in meeting sales goals and KPIs.
• Flexible availability including nights, weekends, mornings, and holidays.
• Strong integrity and leadership by example.
• Excellent time management skills.