Assistant Manager

Foot Locker, Inc.; Waterloo; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate leader to enhance their in-store customer experience. In this dynamic role, you will coach a dedicated team to deliver exceptional service while driving sales and maximizing profits. Your leadership will be crucial in maintaining high operational standards and fostering a positive work environment. This position offers an exciting opportunity to engage with customers and influence their experience with a wide range of athletic products. If you thrive in a fast-paced retail environment and are eager to make a difference, this role is perfect for you.

Benefits

30-50% Employee Discount

Paid Time Off

Life, Medical and Dental Coverage

Defined Contribution Plan

Stock Purchase Plan

Development and Advancement Opportunities

Qualifications

• 1+ year of experience in a customer-facing sales setting.
• Strong leadership and customer engagement skills.

Responsibilities

• Coaching and motivating the team to drive sales and enhance customer service.
• Ensuring high levels of customer satisfaction and operational excellence.

Skills

Customer Service

Leadership

Sales Motivation

Product Knowledge

Problem Analysis

Decision Making

Financial Analysis

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Rate of Pay: $22.70 / hour

Responsibilities

1. Coaching, and motivating your team to drive sales that deliver exceptional customer service
2. Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
3. Delivering sales, customer experience, merchandising, visual, and operational expectations
4. Act as a partner between customers, sales associates and store leadership
5. Ability to learn and share expertise of products and trends to fit customer’s needs
6. Maintains an awareness of all product knowledge, and current or upcoming product / trends
7. Contributes to a positive and inclusive work environment

Qualifications

1. Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
2. Confident and comfortable engaging customers to deliver an elevated experience
3. Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
4. Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
5. Initiates completion of tasks or activities without necessary supervision
6. Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
7. High level of ethics, values, integrity, and trust
8. Flexible availability – including nights, weekends, and holidays

Benefits

1. 30-50% Employee Discount
2. Paid Time Off
3. Life, Medical and Dental Coverage
4. Defined Contribution Plan
5. Stock Purchase Plan
6. Development and Advancement Opportunities

In compliance with Bill 190