Assistant Manager

Foot Locker, Inc.; Waterloo; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company is seeking an Assistant Manager to enhance the in-store customer experience. This role involves coaching and motivating a team, ensuring exceptional customer service, and managing store operations in the absence of the Store Manager.

Benefits

30-50% Employee Discount

Paid Time Off

Life, Medical and Dental Coverage

Defined Contribution Plan

Stock Purchase Plan

Development and Advancement Opportunities

Qualifications

• At least 1 year of experience in a customer-facing sales setting.
• Comfortable engaging with customers and promoting a positive experience.
• Motivated and enthusiastic about retail and athletic products.

Responsibilities

• Coaching and motivating a team to drive sales and enhance customer service.
• Maintaining product knowledge and ensuring high levels of customer satisfaction.
• Enforcing merchandising and operational standards.

Skills

Leadership

Customer Engagement

Sales Motivation

Problem Analysis

Decision Making

Job description

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including : store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Rate of Pay : $22.70 / hour

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays
• 30-50% Employee Discount
• Paid Time Off
• Life, Medical and Dental Coverage
• Defined Contribution Plan
• Stock Purchase Plan
• Development and Advancement Opportunities

In compliance with Bill 190

J-18808-Ljbffr

Create a job alert for this search

Assistant Manager • Waterloo, Region of Waterloo, Canada