Assistant Manager - Non-Profit - Purpose-Driven Retail

JRoss Recruiters; Waterloo; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading organization in retail seeks a Supervisor to oversee store operations and lead a community-driven team. In this role, you will manage daily activities, promote a safe inclusive environment, and ensure customer satisfaction through friendly service, while also supporting local community initiatives.

Benefits

Competitive compensation and benefits package

Collaborative work environment

Opportunities for career growth

Qualifications

• Prior supervisory or team lead experience in retail, logistics, or warehouse.
• Passion for customer service and community impact.
• Valid driver’s license and occasional travel required.

Responsibilities

• Support daily store operations including supervision and donation intake.
• Provide leadership, coaching, and motivation to achieve goals.
• Monitor safety practices and perform routine checks.

Skills

Leadership

Collaboration

Customer Service

Organizational Skills

Multitasking

Safety Commitment

Tools

MS Office

POS Systems

Scheduling Tools

Job description

Support daily store operations, including sales floor supervision, donation intake, and backroom coordination

Provide leadership, coaching, and motivation to team members to achieve performance goals

Promote excellent customer and donor experiences by modelling friendly, knowledgeable service

Assist in training new employees, fostering an inclusive, safe, and respectful workplace

Oversee merchandise flow, pricing, and floor presentation to ensure an organized and shoppable environment

Monitor safety practices, perform routine checks, and take corrective actions as needed

Collaborate with the Store Manager to track KPIs, identify improvement opportunities, and contribute to team success

Participate in local community engagement initiatives to support the organization's mission

Maintain strong communication with team members, volunteers, and leadership

Requirements

Previous supervisory or team lead experience, ideally in retail, warehouse, or logistics

A collaborative leadership style with the ability to support, coach, and motivate others

A passion for customer service and community impact

Strong organizational and multitasking abilities in a fast-paced setting

A commitment to safety, accessibility, and inclusive work environments

Comfort using basic computer programs (MS Office, POS systems, scheduling tools)

Valid driver’s license and willingness to occasionally travel for work

Corporate Culture

Be part of a values-driven organization with a social mission

Grow your career within a growing, purpose-led retail model

Receive a competitive compensation and benefits package

Work in a collaborative and community-focused environment

Make a tangible difference in the lives of others through your work

This organization is committed to having a safe, inclusive workplace with teams that reflect the diverse communities they serve. They believe in giving everyone a chance to shine and grow—and expect all staff to contribute to these values.

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Cover Letter please attach cover letter in MS-Word format More information

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