Assistant Manager

Foot Locker, Inc.; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading retail company seeks a Store Leader in Toronto. The role focuses on coaching the sales team and ensuring exceptional customer experience while driving sales and achieving operational goals. Ideal candidates will have leadership experience and a passion for customer interaction and athletic products.

Benefits

30-50% Employee Discount

Paid Time Off

Life, Medical, and Dental Coverage

Defined Contribution Plan

Stock Purchase Plan

Development and Advancement Opportunities

Qualifications

• At least 1 year of experience in customer-facing sales.
• Flexible availability including nights, weekends, and holidays.
• Strong ethical values and integrity.

Responsibilities

• Coaching and motivating team to drive exceptional customer service.
• Ensuring customer satisfaction with product knowledge.
• Meeting sales and operational expectations.

Skills

Leadership

Customer Engagement

Problem Analysis

Mathematical Skills

Resourcefulness

Job description

You can't think of anywhere else you'd rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you're now ready to start leading the team with all aspects of the Customer Experience, including : store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching and motivating your team to drive sales that deliver exceptional customer service.
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.
• Delivering sales, customer experience, merchandising, visual, and operational expectations.
• Act as a partner between customers, sales associates, and store leadership.
• Ability to learn and share expertise of products and trends to fit customer's needs.
• Maintains an awareness of all product knowledge, and current or upcoming product / trends.
• Contributes to a positive and inclusive work environment.

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products.
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
• Initiates completion of tasks or activities without necessary supervision.
• Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis.
• High level of ethics, values, integrity, and trust.
• Flexible availability - including nights, weekends, and holidays.
• 30-50% Employee Discount.
• Paid Time Off.
• Life, Medical, and Dental Coverage.
• Defined Contribution Plan.
• Stock Purchase Plan.
• Development and Advancement Opportunities.