Assistant Manager

Canadian Tire; Quebec, Joliette; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic leader for their customer service team. In this role, you will provide exceptional coaching and support to ensure a seamless omni-channel experience. You will be responsible for managing operations, driving performance metrics, and fostering a positive work environment. This position offers a unique opportunity to make a significant impact in a fast-paced retail setting. If you are passionate about customer service and team development, this is the perfect opportunity for you to shine.

Qualifications

• 3-5 years of retail experience with strong coaching and mentoring skills.
• Exceptional communication and organizational abilities.

Responsibilities

• Lead the team to ensure service standards are met for each customer.
• Manage store operations, including inventory and compliance.

Skills

Coaching and Mentoring

Communication

Organizational Skills

Team Leadership

Retail Experience

Basic Computer Skills

Job description

What you'll do

Customer Service

• Provide leadership to the team, coaching and following up to ensure service model standards are met for each customer.

• Lead the B2B Mark’s Commercial Business, including order entry and management, coaching the team to ensure accurate and timely orders and deliveries.

• Offer an exceptional omni-channel experience by facilitating in-store eCommerce sales and fulfilling eCommerce orders within set service levels.

• Support customer experience through timely inventory processing and movement to the sales floor.

Operations

• Implement and communicate all operating procedures, processes, and policies, ensuring compliance.

• Deliver performance metrics, process improvements, and Lean techniques.

• Lead store inventory movement teams and support accuracy.

• Manage scheduling and follow-up on shipping/receiving, eCommerce fulfillment, cash management, and operations systems & compliance.

• Assist in preparing and executing annual inventories.

• Ensure compliance with all corporate LP, Cash, Audit, and OH&S policies and procedures.

• Assist in achieving annual shrink targets through team education, LP enforcement, and inventory controls.

• Take responsibility for store operations, including in the absence of the Store Manager.

Training

• Coach and develop the store team through setting expectations, communication, coaching, feedback, and ongoing support.

• Create and communicate daily operational plans.

• Support the Store General Manager in coaching team and individual performance gaps, conducting ongoing coaching.

• Communicate clearly and lead effective meetings and coaching sessions.

• Ensure team completes required training within set timeframes.

• Facilitate team meetings and hold team accountable for training completion.

• Maintain a positive work environment for staff.

Leadership

• Motivate the team through recognition programs, contests, and customer compliments.

• Maintain performance management standards, including feedback, coaching, and progressive discipline if necessary.

• Promote a positive and motivating work environment.

• Provide mentorship and exemplify Mark’s Leadership Brand for continuous growth.

What you bring

• Proven ability to coach, mentor, and develop teams through setting expectations, communication, and ongoing support.

• Ability to build and manage daily plans for the department and store.

• Exceptional communication and organizational skills.

• Strong training and mentoring skills.

• 3-5 years retail experience required.

• High energy, enthusiasm, and drive to succeed.

• Basic computer skills are an asset.