Assistant Manager

Canadian Tire; Quebec, Mont-Tremblant; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic leader to enhance customer service and operational excellence. This role involves coaching and developing a retail team to provide exceptional service while ensuring compliance with policies and procedures. You'll be at the forefront of delivering a seamless omni-channel experience, supporting inventory management, and fostering a positive work environment. If you have a passion for retail and a proven track record in team leadership, this is an exciting opportunity to drive success and make a significant impact.

Qualifications

• 3-5 years of retail experience required.
• Proven ability to coach and develop teams.

Responsibilities

• Lead the team to meet service standards and manage operations.
• Ensure compliance with operating procedures and policies.
• Motivate and develop team members through coaching.

Skills

Coaching

Team Development

Communication

Organizational Skills

Retail Experience

Tools

Basic Computer Skills

Job description

What you'll do

Customer Service

• Provide leadership to the team, coaching and following up to ensure service model standards are met for each customer.

• Lead the B2B Mark’s Commercial Business, including order entry and management, coaching the team to ensure accurate and timely orders and deliveries.

• Offer an exceptional omni-channel experience by facilitating in-store eCommerce sales and fulfilling eCommerce orders within set service levels.

• Support customer experience through timely inventory processing and movement to the sales floor.

Operations

• Implement and ensure compliance with all operating procedures, processes, and policies.

• Deliver performance metrics, process improvements, and Lean techniques.

• Lead store inventory movement teams and support accuracy.

• Manage scheduling and follow-up on shipping/receiving, eCommerce fulfillment, cash management, and operations systems & compliance.

• Assist in preparing and executing annual inventories.

• Ensure compliance with all corporate LP, Cash, Audit, and OH&S policies and procedures.

• Help achieve annual shrink targets through team education and enforcement of LP and audit standards and inventory controls.

• Take responsibility for store operations, including in the absence of the Store Manager.

Training

• Coach and develop the store team with clear expectations, communication, coaching, feedback, and support.

• Create and communicate daily operational plans.

• Support the SGM in coaching team members to improve performance gaps, conducting ongoing coaching sessions.

• Lead team meetings and coaching sessions effectively.

• Ensure team completes required training within set timeframes, including Triangle Learning Academy.

• Maintain a positive work environment for staff.

Leadership

• Motivate the team through recognition programs, contests, customer compliments, etc.

• Maintain performance management standards, including feedback, coaching, and progressive discipline when necessary.

• Foster a positive and motivating work environment.

• Mentor teams and promote continuous growth, exemplifying Mark’s Leadership Brand.

What you bring

• Proven ability to coach, mentor, and develop teams through expectations, communication, coaching, feedback, and support.

• Ability to build and manage daily plans for the department and store.

• Exceptional communication and organizational skills.

• Strong training and mentoring skills.

• 3-5 years of retail experience.

• High energy, enthusiasm, and drive to succeed.

• Basic computer skills are an asset.