Assistant Manager

Sporting Life, Inc.; Markham; On-site; CAD 45,000 - 65,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to lead a dynamic team in delivering exceptional customer service and operational excellence. This role involves overseeing daily operations, coaching staff, and ensuring high standards of store maintenance. The ideal candidate will have a strong retail management background, excellent communication skills, and a passion for motivating others. Join this vibrant team and contribute to creating an engaging shopping experience while driving sales and achieving operational goals. If you're ready to take the next step in your retail career, this opportunity is perfect for you.

Qualifications

• 3-4 years of senior retail management experience with P&L responsibility.
• Strong product knowledge and communication skills.

Responsibilities

• Manage the selling team to achieve customer service and operational standards.
• Provide coaching and feedback to associates for performance improvement.

Skills

Leadership

Customer Service

Communication Skills

Analytical Skills

Multi-tasking

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Microsoft Office

POS Systems

Job description

Job Title: Assistant Store Manager

Reports To: Store General Manager

Reporting to the Store General Manager, the Assistant Store Manager manages all facets of the selling team to ensure customer service and operational standards are achieved and delivered. Assists the SGM with timely reporting, sales and profit achievement, P&L management, inventory management, staff productivity and performance, asset control, and staff recruitment and selection.

Description of Job Responsibilities:

Customer Service:

• Leads by example, providing exceptional customer service to Sporting Life’s internal and external customers.
• Serves as a role model for all customer service standards.
• Provides leadership on the sales floor when designated as Manager on Duty (MOD).
  • Ensures exceptional customer service by adjusting floor coverage as needed.
  • Provides coaching and feedback to associates in the moment.
  • Connects customers to associates across departments and the sales floor.
  • Acts as an ambassador of customer service.
• Resolves customer complaints and makes final decisions to ensure 100% customer satisfaction.

Operations:

• Monitors team and department performance, providing feedback to the Operations Manager on operational opportunities and training needs.
• Collaborates with the Operations Manager to ensure store maintenance standards are met.
• Oversees opening and closing procedures.
• Ensures departments are well-maintained, stocked, and markdowns are completed.
• Provides feedback on merchandise requirements and gaps.
• Assists in developing and implementing inventory improvement plans.
• Works with the Senior Management Team to achieve a store audit score of at least 90%.
• Completes timely reporting of WCB incidents and ensures compliance with OHSA.
• Participates in health & safety training, including Safety Talks and First Aid.

Leadership:

• Coaches and leads Department Managers and sales team to deliver exceptional customer service.
• Motivates staff regarding selling skills, store cleanliness, safety, employee relations, and policy compliance.
• Supports staff development through coaching, performance reviews, and succession planning.
• Conducts daily huddles and coaching to foster high performance.
• Reviews and leads evaluation of recruitment and succession planning with SGM.
• Conducts first interviews for prospective hires.
• Supports sales contests, initiatives, and in-store events.

Training:

• Identifies training priorities with SGM.
• Ensures onboarding and orientation are completed on time.
• Leads management training and PK sessions.
• Monitors training completion and reporting.

Essential Requirements and Qualifications:

• 3-4 years of senior retail management experience with P&L responsibility.
• Excellent communication skills at all levels.
• Strong product knowledge.
• Proven leadership and motivational skills.
• Sense of urgency and multi-tasking ability.
• Disciplined and logical thinking in a dynamic environment.
• Strong analytical skills.
• Proficiency with Microsoft Office, Internet Explorer, and POS systems.