Assistant Manager & Certified Mastectomy Fitter – Retail Leadership Role

Pink Ribbon Boutique Inc.; Markham; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a compassionate Assistant Manager and Certified Mastectomy Fitter to lead their boutique with heart and professionalism. This role offers a unique opportunity to empower women through their recovery journeys, providing exceptional customer service and support. The ideal candidate will thrive in a collaborative environment and have a passion for women's health and wellness. Join a mission-driven team that values empathy and leadership, and help shape the future of a growing business dedicated to making a difference in the lives of its clients.

Qualifications

• Mastectomy Fitter Certification required; paid training provided.
• 3+ years experience in retail, healthcare, or customer service preferred.

Responsibilities

• Provide exceptional customer care with sensitivity and understanding.
• Assist in managing the boutique, including staffing and operations.
• Support and mentor team members for a consistent customer experience.

Skills

Customer Service

Leadership

Empathy

Organizational Skills

Retail Management

Education

Mastectomy Fitter Certification

3+ years in Retail/Healthcare

Job description

Assistant Manager & Certified Mastectomy Fitter – Retail Leadership Role

Assistant Manager & Certified Mastectomy Fitter – Retail Leadership Role

1 week ago Be among the first 25 applicants

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Direct message the job poster from Pink Ribbon Boutique Inc.

Pink Ribbon Boutique has proudly supported women through their breast surgery journeys for over 18 years. We specialize in certified breast prosthesis and bra fittings, as well as post-surgical recovery care. Now under new ownership, we’re growing in new and exciting ways—modernizing our offerings, expanding our reach, and finding new ways to empower the women we serve.

We are currently seeking a compassionate and capable Assistant Manager who is also (or willing to become) a Certified Mastectomy Fitter to help lead our boutique with heart, purpose, and professionalism. This is not just a sales job—it’s an opportunity to be an integral part of a mission-driven business that helps women feel strong, supported, and beautiful.

This role is ideal for someone with leadership qualities who thrives in a collaborative environment and is passionate about customer care. You’ll work closely with the owner, supporting the broader vision of the business while managing the boutique’s daily operations, team, and customer experience.

Key Responsibilities

• Provide exceptional customer care, with sensitivity and understanding of the emotional and physical aspects of each client’s journey.
• Assist the owner with managing the boutique, including staffing, scheduling, and coordinating day-to-day operations.
• Support and mentor team members to ensure a warm, informed, and consistent experience for every customer.
• Take initiative in store merchandising, inventory management, and visual presentation.
• Handle and process inventory, including product receiving, restocking, and tracking.
• Proactively manage appointment calendars and scheduling to meet customer and business needs.
• Build customer relationships that foster trust, loyalty, and repeat visits.
• Answer inquiries across channels: in-store, phone, email, and social media.
• Maintain up-to-date knowledge on all products, fittings, promotions, and seasonal collections.
• Contribute to long-term planning, sales growth, and overall success of the boutique.

Ideal Skills & Attributes

• Strong leadership and organizational skills with a proactive, solutions-focused mindset.
• Experience in customer service, healthcare, retail management, or a similar field.
• Deep empathy and understanding of the breast cancer journey and its impacts.
• Ability to work collaboratively with the owner and staff while also taking initiative independently.
• A warm, professional, and supportive communication style.
• Passionate about women’s health, wellness, and empowerment.
• Interest in helping grow a mission-driven small business with a big heart.

Qualifications

• Mastectomy Fitter Certification is required; if not yet certified, we will provide paid training and support to complete certification.
• 3+ years of experience in retail, customer service, healthcare, or a related field preferred.
• Experience in a leadership or team-support role is a strong asset.
• Full-time position
• Hourly Rate: $23–$28 (based on experience) + potential bonus structure
• Start Date: ASAP
• Location: Markham, Ontario

To Apply

Please send your resume and a cover letter to [e-mail]

We kindly ask for no phone calls at this time.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Retail Apparel and Fashion

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