Assistant Manager

Splitsville Bowl; Calgary; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

3 weeks vacation increasing to 4 after

Discounts on food and bowling

Bonus potential

In-house training pathways

Long service awards

Medical and dental benefits

RRSP matching

Mental health support

Job summary

Splitsville Entertainment in Calgary seeks an Assistant Manager to lead daily operations across lanes, dining, and amusements. You will train and mentor a large team, ensure outstanding guest service, and help drive centre performance.

You’ll coach staff, manage shifts, support the General Manager, uphold safety and cleanliness, and inject fun and positivity into the guest journey. The role requires a passion for hospitality, flexibility with nights/weekends, and a proactive, team‑oriented

Qualifications

• Experience managing large teams.
• Strong guest-service orientation.
• Proven leadership and coaching ability.
• Willing to work nights and weekends.
• Driven and goal-oriented.
• Energetic, friendly, and positive attitude.
• Excellent communication skills.
• Experience organizing and assigning shift tasks.
• Experience in fast-paced environments.

Responsibilities

• Coach and mentor the team to deliver high-quality guest experiences.
• Run front-of-house operations and support the General Manager.
• Ensure standards and safety across the centre.
• Contribute to achieving centre financial targets.

Skills

Management experience

Guest service

Team leadership

Night/weekend availability

Desire for success

Positive attitude

Team player

Communication skills

Shift management

Fast-paced experience

Job description

Assistant Manager

The Why

Join Splitsville as an Assistant Manager and in return you'll get:

• 3 weeks of vacation - increasing to 4 after one year of service
• Discounts on food and $1 bowling
• The opportunity to earn bonus
• Access to our in-house training pathways
• Financial long service awards
• Medical and dental benefits
• RRSP matching plan
• Mental health support benefits

The What

When joining Splitsville as an Assistant Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area.

Within our fast‑paced, dynamic world, you will be at the very centre of the Splitsville experience, to support the effective operation of the business, injecting fun and positivity into the team and enhancing the guest journey.

The role is varied and exciting; your responsibilities will range from coaching and mentoring the team, and running an exceptional operation front‑of‑house, to supporting the General Manager back‑of‑house in delivering on centre goals and financial targets.

You will be responsible for guaranteeing that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers.

To Be Successful You Will Have

• Management experience, ideally within a retail or restaurant setting
• A passion for guest service
• Evidence of inspiring and developing large teams
• A willingness to work nights and weekends
• Desire for success
• A friendly, energetic, enthusiastic and positive attitude
• The ability to work well as part of a team
• Excellent communication skills
• Experience with organizing and assigning shift tasks
• Experience working in a fast‑paced environment

The Who

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state‑of‑the‑art 10 pin bowling, high‑quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one‑of‑a‑kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.