Assistant Manager

Ontario Trillium Foundation; Bedford; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible scheduling

Employee meal discount or free food

Premium rate of pay

Health benefits (after 6 months)

Pension plan (after 6 months)

Job summary

Popeyes is seeking an Assistant Manager to support daily restaurant operations and uphold exceptional guest service, quality food, and a motivated team. You’ll help manage inventory, costs, safety, scheduling, and payroll tasks while developing staff and building strong community relationships.

Strong leadership and communication skills are essential to drive performance, maintain standards, and lead initiatives that improve guest satisfaction and operational efficiency.

Qualifications

• Proven experience in a fast-service restaurant setting.
• Strong leadership, communication, and team management skills.
• Ability to motivate a team to achieve goals.
• Excellent problem-solving abilities and attention to detail.
• Must be able to stand for long periods, lift and carry up to 25 lbs.

Responsibilities

• Assist the Restaurant Manager in overseeing daily operations and high-quality service.
• Ensure food safety, hygiene standards, and SOP compliance.
• Analyze restaurant performance and contribute to improvement plans.
• Foster positive guest relations and handle complaints when needed.
• Assist with inventory, scheduling, payroll tasks, and timecard reviews.
• Support budgeting, cash handling, and disciplinary actions as needed.

Skills

Leadership

Communication

Team management

Problem-solving

Attention to detail

Guest service

Staff motivation

Job description

Description

As an Assistant Manager at Popeyes, you’ll support the Restaurant Manager in overseeing daily restaurant operations, ensuring exceptional guest service, high-quality food, and a motivated team. You’ll assist with inventory management, controlling food and labor costs, and maintaining food safety and operational standards. Your role will also involve training and developing team members, resolving guest concerns, and supporting scheduling and daily restaurant operations. With your leadership and communication skills, you’ll help drive restaurant performance, enhance the guest experience, and contribute to building strong relationships within the local community.

Key Responsibilities

• Assist the Restaurant Manager in overseeing daily operations to ensure smooth business flow and the production and service of high-quality food and drinks by a well-trained team.
• Ensure operational excellence by following standard operating procedures and maintaining food safety and hygiene standards.
• Help analyze restaurant performance through audits and contribute to the creation of action plans for improvements.
• Foster positive guest relationships by ensuring fast, accurate service and assisting with complaints when needed.
• Help control food, paper, and labor costs to align with restaurant goals, and assist with inventory and cash handling procedures.
• Assist in restaurant ordering, inventory control, and scheduling, ensuring that all tasks are completed on time.
• Support the Restaurant Manager with payroll tasks, timecard reviews, and compliance with applicable legislation.
• Contribute to performance analysis and lead initiatives to enhance restaurant performance.
• Assist in building and maintaining positive relationships with the local community and engage in corporate social responsibility programs.
• Help establish security procedures to ensure the safety of team members and guests.
• Recruit, train, and develop new and existing team members while motivating them to meet targets.
• Assist with setting personal and team goals, maintaining open communication, and encouraging a positive team environment.
• Support the Restaurant Manager in managing disciplinary actions and ensuring fair management of offenses.
• Ensure compliance with health and safety legislation, conduct regular workplace inspections, and train the team on PPE and safe work practices.
• Assist in reporting and investigating work-related injuries and enforcing health and safety policies.
• Keep the Restaurant Manager informed of any hazards and contribute suggestions for improvements.

Please note that this is not an exhaustive list of duties, and additional tasks may be assigned as necessary.

Qualifications

• Proven experience in a fast-service restaurant setting, with a strong understanding of restaurant operations.
• Strong leadership, communication, and team management skills.
• Ability to support and motivate a team to achieve goals.
• Excellent problem-solving abilities and attention to detail.
• Must be able to stand for long periods, lift and carry up to 25 lbs., and perform tasks involving reaching and bending.

Compensation & Benefits

• Flexible scheduling
• Employee meal discount or free food
• Premium rate of pay
• Health benefits (available to full-time employees after 6 months)
• Pension plan (available to full-time employees after 6 months)