Assistant Housekeeping Manager

Pan Pacific Whistler; Whistler; On-site; CAD 60,000 - 80,000; Full time

Job summary

Pan Pacific Whistler is seeking an Assistant Housekeeping Manager to supervise daily housekeeping operations and mentor the team, ensuring guest rooms and public areas meet the hotel's high standards.

You will manage staffing, training, and performance reviews, while partnering with other departments to deliver exceptional guest experiences and maintain cost efficiency in a busy luxury resort in Whistler, BC.

Qualifications

• Previous housekeeping supervisory experience in a 4 or 5-star hotel environment.
• Attention to detail, organizational skills and excellent observational skills.
• Proficiency with computer systems and software.
• Friendly and enthusiastic manner, great sense of cooperation and team work.

Responsibilities

• Supervise housekeeping operations and support the Director of Housekeeping.
• Develop and mentor team members and conduct Performance Reviews.
• Maintain high standards of cleanliness and guest satisfaction.
• Control departmental costs and ensure safe, productive work environment.
• Coordinate with contractors and ensure proper labour levels and cost efficiency.
• Protect hotel assets, manage inventories, and promote environmentally friendly practices.

Skills

Attention to detail

Organizational skills

Team leadership

Computer skills

Job description

Looking to grow your hospitality career in beautiful Whistler, BC - Canada’s premier mountain resort destination?

Pan Pacific Whistler is seeking a motivated and detail-oriented Assistant Housekeeping Manager to support our team and ensure our properties meet high standards of cleanliness and guest experience.

If you’re a strong team player with an eye for detail and a passion for hospitality, we’d love to hear from you!

PURPOSE:

The Assistant Housekeeping Manager is responsible for supervising housekeeping operations, developing team members, maintaining quality standards, controlling departmental costs, and ensuring a safe and productive work environment throughout the hotel. The role to assist the Director of Housekeeping in the effective management and daily operation of the Housekeeping Department, ensuring the highest standards of cleanliness, maintenance, guest satisfaction, and employee engagement are consistently achieved.

KEY RESPONSIBILITIES:

• Maintain and implement as necessary the Absolute Care Rooms Operation Management System. To include as a minimum Exterior Appearance, Housekeeping, Lobby, Meeting Rooms and Health & Fitness clubs.
• Maintain a high level of guest service and ensure rapid and professional response to all guest requests.
• Work with the contracted companies to ensure the correct levels of labour are available to properly maintain Pan Pacific cleaning standards. Ensure the most economical use of contractor resources to effect reduced overall labour costs without unduly affecting the quality of guest services.
• Ensure all Pan Pacific Associates and contractors are educated in their respective roles and receive continued development in their respective career path.
• Maintain and ensure the protection of all hotel assets including guest supplies, linens, uniform control and other hotel assets. Conducts regular inventories of all hotel assets and keeps storerooms in tidy conditions.
• Implement and maintain an environmentally friendly approach to all aspects of the housekeeping department.
• Ensure the protection and maintenance for all equipment used in the Housekeeping Department.
• Work with the Director of Housekeeping to continually discuss and seek new and better ways to affect cost savings, improved revenues or improved services.
• Ensure a conducive and happy working environment for all Associates. Using positive communication to motivate the team, provide forward thinking leadership, and develop the team.
• Assist Director of Housekeeping in conducting Performance Reviews (90 Day and Annual) for all Pan Pacific Associates to ensure appropriate developmental plans are created and deployed.
• Ensure the overall health, safety and well being of Associates and guests alike in the performance of cleaning and maintaining the hotel/resort. Ensure compliance with WSBC regulations, MSDS sheets, etc.
• Making decisions as they pertain to any matter that will improve guest quality or service, associate care and development or improved revenue or profit, within the Housekeeping department areas of responsibility.

KEY REQUIREMENTS:

• Previous housekeeping supervisory experience in a 4 or 5-star hotel environment necessary.
• Attention to detail, organizational skills and excellent observational skills.
• Proficiency with computer systems and software.
• Friendly and enthusiastic manner, great sense of cooperation and team work.