Assistant General Manager - The Maple Leaf

BHC; Banff; On-site; CAD 50,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Bonus programs + tips

Welcome Gift Card $200

50% off food, wine & sake for you and

Learning & Development allowance

Cell phone allowance

Extended health benefits after 3 mo.

RRSP matching after 3 mo.

Short Term Disability after 3 mo.

Long Term Disability after 3 mo.

Paid vacation & statutory holidays

Paid community volunteer time

Subsidized manager housing may be avai

Job summary

The Maple Leaf in Banff is seeking an Assistant General Manager to oversee daily restaurant operations, lead the team in partnership with the General Manager, and uphold service standards in line with Banff Hospitality Collective values.

You will manage inventory and ordering, optimize profitability, mentor staff, and work closely with the culinary team and executive leadership to deliver memorable guest experiences.

Qualifications

• 2+ years of experience in food and beverage is required.
• Supervisory or management experience is a strong asset.
• ProServe certification required.
• Availability to work mornings, afternoons, evenings, weekends and holidays.

Responsibilities

• Oversee and manage all areas of the venue, using discretion to make decisions quickly.
• Lead by example, maintaining a floor presence during shifts.
• Adhere to standards to increase sales and minimize costs (food, beverage, supplies, utilities, labor).
• Ensure financial and payroll administration, invoicing and reporting are accurate and compliant with policy.
• Enforce sanitary practices for food handling and cleanliness in kitchen and dining areas.
• Ensure compliance with operational standards, policies and laws.
• Maintain professional restaurant image and appearance standards.
• Champion the venue's brand and inspire the team to do the same.
• Focus on outstanding guest service, handle complaints and drive return visits.
• Foster a strong team culture and support employee development.
• Prepare for and attend weekly, monthly, quarterly and six-month planning meetings.

Skills

Team leadership

Communication

Customer service

Team collaboration

Education

ProServe certification

Job description

We're seeking an Assistant General Manager to join us at The Maple Leaf! Mountain view dining, local hospitality and excellent food in the heart of downtown Banff. The Maple Leaf is an iconic landmark serving brunch, lunch & dinner daily. We celebrate the best of Canadian cuisine with a menu inspired by the diverse ingredients found throughout Canada. Alberta beef, game, fresh fish, and coastal seafood are showcased next to an award-winning Canadian wine list. Want to know more? Check us out here: https://www.banffmapleleaf.com/

Assistant General Manager

The Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including management of all employees in conjunction with the General Manager. In addition, they assist with inventory and ordering of liquor and supplies, optimize profits and ensure that guests have had an experience which lives up to the company values. They work closely with the culinary team and participate in decisions with the BHC executive team.

We Love Perks! This Position Includes:

• Competitive salary, achievable bonus programs + tips
• $200 Welcome Gift Card to use at any BHC Venue
• 50% off food, bottles of wine & sake for yourself + a guest at all BHC venues
• Learning & Development allowance
• Cell phone allowance
• Extended health benefits with premiums completely paid for by BHC after 3 months
• RRSP matching program after 3 months
• Short Term & Long Term Disability coverage after 3 months
• Paid vacation + statutory holidays
• Paid community volunteer time
• Subsidized manager housing may be available

What You'll Do:

• Oversee and manage all areas of the venue, using your discretion to make decisions quickly
• Lead by example, maintaining a floor presence for the duration of your shift
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Ensure financial and payroll administration, including invoicing and reporting, is accurate, timely, and compliant with company policy
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
• Ensure compliance with operational standards, company policies, and federal, provincial, and municipal laws
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Deeply understand and champion the venue's brand, delivering on its promise and inspiring your team to do the same
• Focus on outstanding guest service, responding to complaints, taking appropriate action, and generating return guests
• Recognize the importance of employee experience and build a strong team culture
• Prepare for and attend weekly, monthly, quarterly, and six month planning meetings

What You Have:

• 2+ years of experience in the food and beverage industry is required
• Supervisory or management experience is a strong asset
• ProServe certification required
• Availability to work mornings, afternoons, evenings, weekends, and holidays required
• Adaptable with technology and systems, from day to day use to troubleshooting and training others
• An amazing team player with a knack for bringing others together to work towards a common goal
• Connecting with people and building trusting relationships comes easy to you
• Strong communication skills and a collaborative, team focused working style
• You know when to step back, welcome other perspectives, and try new approaches
• Ability to work with people sensitively, tactfully, diplomatically, and professionally at all times

Banff Hospitality Collective is: https://www.banffcollective.com/banff-restaurants

BHC is an equal opportunity employer. We are committed to employing a diverse workforce and value applicants with a diverse range of skills, experiences and competencies, and encourage all qualified individuals to apply. If you are invited to participate in the hiring process and require an accommodation request, please let us know in advance by responding to the invite email.

Applicants must be legally eligible to work in Canada.