Assistant General Manager

Dave & Buster's Inc.; Toronto; On-site; CAD 74,000 - 87,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑/

Disability

Employee Assistance Program

401K matching

Free food

Free gameplay

Large leadership team

FUN work environment

Growth opportunities

Job summary

Dave & Buster's Inc. in Toronto is seeking an Assistant General Manager to lead front-of-house and back-of-house operations under the guidance of the General Manager.

You will set standards, coach teams, and drive initiatives to deliver exceptional guest experiences in a fast-paced restaurant/entertainment setting. The role requires 5+ years in hospitality, strong business acumen, and the ability to manage costs and staffing while maintaining a safe, high-energy environment.

Qualifications

• 5+ years of restaurant/hospitality experience.
• Proficient in managing COGS and labor costs.
• Strong business acumen.
• Ability to lead a team to create a memorable guest experience.
• Availability to work weekends, nights and holidays.
• Comfort with fast-paced, noisy environments.

Responsibilities

• Promotes positive employee relations and delegates managerial duties.
• Analyze financial reports and develop plans to grow revenue and control costs.
• Ensure staff training programs are executed.
• Ensure staffing coverage meets business needs and guest experience goals.
• Deliver an unparalleled guest experience with food, drinks, and games.
• Maintain a safe and secure environment for guests and staff.
• Continuously improve operations through attention to detail and standards.

Skills

Leadership

Restaurant operations

Cost control

Team management

Guest satisfaction

Job description

Job Description

THE ASSISTANT GENERAL MANAGER:

provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house and back-of-house areas under the guidance of the General Manager.

What we are looking for!

• You love working in a fast-paced, multi-faceted restaurant/entertainment scene
• You can communicate with the team members and guests in a way that inspires FUN!
• You thrive on instant satisfaction! There's nothing better than improving someone's experience or encouraging your team to elevate their performance
• You have never met a goal you can't beat
• You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
• The ability to oversee all aspects of the business - from the most minor details to the big picture.

Requirements

• 21+ years of age
• 5+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Strong business acumen
• Ability to lead a team to create a memorable guest experience
• The ability to work weekends, nights and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

What will you be doing daily?

• Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
• Assures the execution of staff training programs.
• Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience.
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games
• Maintain a safe and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

PERKS!

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment
• Grow your career!
  • Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer

We are an equal opportunity employer and participate in E-Verify in states where required.

Salary Range

74215

87312