Assistant General Manager

Skilz for Kids; Calgary; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Bonus based on performance

Dental insurance

Employee discounts

Job summary

KidStrong is seeking a proactive Assistant General Manager at our West Calgary centre. You will partner with the General Manager to drive exceptional experiences for kids and families while delivering key business results, including sales performance and reducing member attrition.

Innovation, learning culture, and hands-on leadership are essential in this role. You will lead coaching staff, manage scheduling, ensure brand consistency, and collaborate on onboarding, training, and staff

Qualifications

• Experience working with or coaching kids aged 15 months to 11 years; passion for children is essential.
• Achieve Coach Certification through HQ Training and Certification team.
• Complete training through KidStrong University as required by HQ Training and Certification team.
• Pediatric OT/PT experience is a plus but not required.
• Previous management experience is preferred but not required.

Responsibilities

• Understand centre KPIs and financials to inform business decisions.
• Build relationships with families and provide exceptional customer service.
• Oversee centre initiatives such as maintenance, training, and brand consistency.
• Maintain daily, weekly, and monthly centre cleaning and maintenance.
• Manage scheduling with Sunday-Thursday shifts and two to three evenings weekly.
• Sell and schedule events like camps and parties to maximize profitability.
• Lead and mentor staff; onboard, train, and evaluate coaching candidates.
• Use KidStrong University to develop staff professionally.
• Coordinate communication with team via Connecteam and Email.

Skills

Leadership

Coaching

Customer service

Operations management

Scheduling

Team leadership

Tools

CRM tools

Glofox

Connecteam

Microsoft Office

Google Workspace

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Bonus based on performance
• Dental insurance
• Employee discounts

Job Title: KidStrong Assistant General Manager

Centre: West Calgary

Reports To: General Manager

KidStrong Assistant General Managers are the second in command when it comes to the centre. It’s the responsibility of the Assistant General Manager to work closely with the General Manager on fostering a culture of learning and development for both their coaches and families that attend the centre and delivering key business results such as sales performance and lowering member attrition. The Assistant General Manager is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members.

RESPONSIBILITIES:

CENTER OPERATIONS

• Understand the centre’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the centre.
• The schedule is Sunday through Thursday requiring two to three evenings a week along with a full day Sunday. Friday's and Saturday's will be the days off.
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
• Sell and schedule events such as camps and parties, to maximize centre profitability.

SALES

• Maintain flawless lead management by conducting call drives to new and existing leads in the Centre’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.

LEADERSHIP

• Foster a coaching culture - see something, say something.
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through KidStrong University.
• Communicate professionally with co-workers in Connecteam and Email, including periodic checks of messages when not in centre.

COACHING

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Approximately 5-10 coaching hours per week

SKILLS/QUALIFICATIONS

• Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable! Comfortable speaking to parents/guardians regarding a variety of topics.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through KidStrong University as required by the HQ Training and Certification team.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is preferred but not required.
• Practical work experience with Google and Microsoft platforms.
• Previous experience with systems and platforms such as Glofox, Lighthouse, CareerPlug, and Connecteam is preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

Sphere of Interaction

This position will not have any direct reports. When the General Manager is off, the Assistant General Manager will be the Manager on Duty. The Assistant General Manager will be a leader and mentor so communication and interpersonal skills are important. The Assistant General Manager will work closely with centre team members and families. This position will also interact with leadership and KidStrong, Inc. HQ team members.

DNA/COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

High Standards

• Establishes and holds high standards.

Natural Leader

• Creates and embodies KidStrong culture.
• Takes initiative.

Leads by Example

• Sets tone through actions.

Passionate

• Stays focused on the KidStrong goals.
• Goal-oriented and high-performing.

Command Presence

• Upholds KidStrong Values; creates a vision for others.

Teacher

• Communicate and ensure the transfer of knowledge.

Professional

• Approaches others in a tactful manner.
• Reacts well under pressure.
• Treat others with respect and consideration.
• Accepts responsibility for own actions.
• Follows through on commitments.

Performer

• Engaging, Fun, Likable.
• High Energy, Clear & Easy to Understand.

Mentor

• Develops and nurtures relationships
• Focuses on developing self and others

Planning/Organizing

• Prioritizes and plans work activities; Develops realistic action plans.
• Sets goals and objectives
• Uses time efficiently
• Plans for additional resources
• Organizes or schedules other people and their tasks

Oral Communication

• Speaks clearly and persuasively in positive or negative situations
• Responds well to questions; Listens and gets clarification
• Demonstrates group presentation skills; Participates in meetings.

Written Communication

• Writes clearly and informatively; Edits work for spelling and grammar
• Varies writing style to meet needs
• Presents numerical data effectively; Able to read and interpret written information.

Teamwork

• Balances team and individual responsibilities.
• Exhibits objectivity and openness to others' views.
• Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.

Coachable/Low Ego Mindset

• Gives and welcomes feedback.
• Encourages exploring of different perspectives to reach common goals and objectives.
• Has a growth mindset; Sees every opportunity as one to learn from.

Adaptability

• Comfortable calling an audible; continuing or adjusting the play after the audible is called.
• Embraces innovation and a quickly changing landscape. Best Idea Wins!