Assistant Front Office Manager

Fairmont; Whistler Village; On-site; CAD 64,000 - 67,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meals in staff cafeteria

Employee Travel Program discounts

Job summary

Fairmont Chateau Whistler, nestled at the base of Blackcomb Mountain, is Canada's year‑round luxury resort. We are seeking an Assistant Front Office Manager to lead, train, and recognize a dedicated team while delivering memorable guest experiences in a ski‑in, ski‑out environment.

In this role you will supervise front desk colleagues, manage staffing, handle guest concerns, and ensure service standards exceed expectations. Opera experience and hospitality management education are assets.

Qualifications

• Hospitality leadership experience in a front office setting.
• Strong interpersonal and problem-solving abilities.
• Experience with front office systems (Opera or equivalent).
• Customer service oriented with a focus on guest satisfaction.

Responsibilities

• Lead, train and recognize Front Office staff to deliver memorable guest experiences.
• Assist Front Office Manager in daily operations and scheduling.
• Handle guest concerns promptly and coordinate with departments to resolve issues.

Skills

Leadership

Customer service

Interpersonal skills

Problem solving

Staff scheduling

Education

Degree or Diploma in Hospitality Management

Tools

Opera PMS

Job description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Assistant Front Office Manager
Providing engaging, sincere, personalized service is one of the ways our Front Office colleagues are turning moments into memories for our guests. Showcase your interpersonal strengths as an Assistant Front Office Manager, where you will lead, train, and recognize your team in support of exceptional guest service.

Salary Range:$64,000 - $67,000 per annum, based on previous experience and education.

Job Duties Include:

• Consistently offer professional, friendly, and engaging service
• Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure proper staffing and scheduling of all Front Office colleague in accordance to productivity and guidelines

Qualifications

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Degree or Diploma in Hospitality Management is an asset
• Subsidized staff accommodationprovided
• Complimentary mealin our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverageat Fairmont & Accor properties worldwide

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.