Assistant Front Office Manager

1 Hotels; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

1 Hotel Toronto is seeking a service-minded Assistant Front Office Manager to lead a dedicated team. This role focuses on guest interaction and team mentorship, requiring strong leadership and communication skills. The ideal candidate will have proven experience in hotel operations and a passion for delivering excellent service.

Benefits

Health & Wellness - Competitive Medical, Dental & Vision

Retirement Planning

Paid Personal Days

Career Advancement Opportunities

SH University for professional development

Team Member Recognition Program

Qualifications

• Minimum 2 years experience in a Front Office supervisory role.
• Experience in upper upscale or luxury hotel environment preferred.
• Strong leader with proven track record in engagement and performance.

Responsibilities

• Train, supervise, and mentor new hires in the Front Office.
• Interact with guests and ensure high-quality service.
• Lead by example and maintain team productivity.

Skills

Communication

Leadership

Guest Service

Hotel Operations

Education

Post-secondary diploma or degree

Job description

Grow with us...

We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and further develop your leadership skills in our Front Office department.

1 Hotel Toronto has an opportunity for a service-minded Assistant Front Office Manager to lead and inspire our great-natured service team. Our Assistant Front Office Manager will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

About you...

• Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.
• A post-secondary diploma or degree would be a plus.
• Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is able to accommodate a flexible schedule to include days, evenings, weekends and holidays

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!