Director of Front Office

Benchmark Hospitality at DU; Toronto; On-site; CAD 65,000 - 95,000; Full time

Job summary

Join a leading hospitality company as a Front Office Director at OKANA Resort & Indoor Water Park in Toronto. Oversee daily operations, ensuring exceptional guest experiences while leading a dedicated team. The ideal candidate will bring significant experience in hospitality management and a commitment to outstanding service.

Benefits

Comprehensive health insurance

Paid time off

On-site wellness programs

Employee rates on hotel stays

Qualifications

• Bachelor's degree in Hospitality Management or related field required.
• 5 years experience in Front Office operations, 3 years in managerial role.
• Strong interpersonal and leadership skills needed.

Responsibilities

• Manage the operations of Front Desk, Reservations, and Guest Services.
• Ensure smooth guest registration process and satisfaction.
• Collaborate with Sales & Catering for group business preparations.

Skills

Leadership

Customer Service

Communication

Multitasking

Organizational Skills

Education

Bachelor’s degree in Hospitality Management

Business Management or related field

Tools

Property Management System

Job description

Opening Post Information* : Posted Date 2 weeks ago (5/30/2025 1:51 AM)

Opening ID 2025-56044

# of Openings 1

Job Locations US-OK-Oklahoma City

Department (Portal Searching) Front Office

Position Type (Portal Searching) Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.

#BMC-Okana

Description

The Front Office Director is responsible for overseeing the day-to-day operations of the Front Desk, Reservations, and Guest Services departments. This is an integral position that works with the team to ensure guest satisfaction, including accurate reservations, a smooth and friendly registration process, and care and follow-up during the guest’s stay. This individual must be adept at training and coaching, providing the necessary tools and guidance to all team members. The position requires a strong business acumen to understand and support the resort’s revenue management strategies. The Front Office Manager works collaboratively with the Sales & Catering departments to plan and prepare for group business, from the initial site inspection through the group’s stay at the resort. The OKANA Resort is part of Pyramid Global Hospitality , a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Management, or a related field.
• Minimum of 5 years of experience in Front Office operations, with at least 3 years in a managerial role.
• Advanced proficiency in the use of the resort’s property management system.
• Excellent leadership and interpersonal skills.
• Customer-centric approach
• Strong communication skills, both written and verbal, to communicate with hotel guests and resort team members.
• Very good organizational skills and multitasking abilities.
• Thorough understanding of room revenue management concepts.

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