Assistant Director of Housekeeping

Four Seasons; Whistler; On-site; CAD 85,000 - 110,000; Full time

Job summary

Four Seasons Whistler is seeking an Assistant Director of Housekeeping to lead the Rooms Division, overseeing daily operations of Housekeeping and Laundry. The role requires strong leadership, exceptional service standards, and the ability to manage guest rooms, public areas and staff with integrity.

Reporting to the Director of Housekeeping, you will recruit, train, and motivate a diverse team, monitor schedules and ensure top-tier cleanliness, quality, and efficiency across the resort.

Qualifications

• Experience leading housekeeping in luxury hotels.
• Ability to recruit, train and evaluate staff.
• Strong leadership and analytical skills to optimize operations.

Responsibilities

• Assist in recruitment, hiring, training, evaluating, disciplining, and motivating of employees.
• Monitor staffing to ensure maximum service, quality, efficiency and productivity.
• Oversee daily schedules and ensure quotas and standards are met.
• Maintain cleanliness standards across guest rooms, public and employee areas.

Skills

Leadership

Interpersonal skills

Analytical skills

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys - a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada's Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories - not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views - blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you're delivering heartfelt service or curating unforgettable stays, you'll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

Join Our Team

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Assistant Director of Housekeeping. This position reports to the Director of Housekeeping, is responsible for overseeing and managing the Housekeeping and Laundry department, and is department head level.Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!

The Location

Be ready for a warm Canadian experience! At Four Seasons Resort Whistler, we fill guest's days with exhilarating adventures on Whistler and Blackcomb mountains and Employee days with happiness and thrilling working experience. We aim not only to be the best Resort to stay in Canada but also the greatest place to work! We offer 273 newly refurbished elegant guest rooms and suites; a luxury Spa and top rated restaurants.Four Seasons Resort Whistler is located at the foot of Blackcomb and Whistler. The resort is a five-minute walk to the ski lifts and a 10-minute stroll to the village center, making it the perfect location for a rustic adventure any time of year.

The Role - Overview

We are looking for an Assistant Director of Housekeeping who will support the Rooms Division, overseeing the day-to-day operation of the Housekeeping Department assuring that guest rooms, public and employee areas meet the highest standards of cleanliness; as well as, direct the efforts of the Laundry Department. This person will have strong leadership, interpersonal and analytical skills is able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service. Prior experience in a mixed-use residential hotel is preferred.This list is not all -inclusive and should only be used as an overview of all actual responsibility.

• Assist in the recruitment, hiring, training, evaluating, disciplining, and motivating of employees.
• Be responsible for the timely completion and posting of all schedules. Monitor staffing to ensure maximum service, quality, efficiency, and productivity.
• Monitor daily assignments to ensure that proper quotas are maintained.
• Ensure that all daily and bi-weekly