Night Manager

Four Seasons; Whistler; On-site; CAD 65,000 - 90,000; Full time

Job summary

Four Seasons Resort and Residences Whistler is seeking a Night Manager to lead the overnight Front Office operations and ensure a seamless guest experience throughout the night.

You will oversee all hotel activities during the overnight shift, acting as the primary leader on property and coordinating with day staff to ensure continuity of service, guest requests are fulfilled, and safety procedures are followed.

Responsibilities

• Create daily operations report with relevant information that is taking place around the Resort.
• Frequently tours the hotel and monitors the activities of all other departments.
• Personally handles all guest relocations according to established guidelines.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys - a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada's Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories - not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views - blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you're delivering heartfelt service or curating unforgettable stays, you'll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role

At Four Seasons Resort and Residences Whistler, we are seeking a Night Manager to lead the overnight Front Office operation and ensure a seamless guest experience throughout the night.

In this role, you will oversee all hotel activities during the overnight shift, serving as the primary leader on property. You will communicate and follow up on guest requests, operational concerns, and special requirements from the day shift to ensure continuity of service. The Night Manager is expected to have a strong understanding of Front Office, Reservations, Housekeeping, Concierge, Valet Parking, and Telecommunications operations, while providing support, guidance, and leadership to overnight colleagues across the resort.

What you will do

• Create daily operations report with relevant information that is taking place around the Resort.
• Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
• Personally handles all guest relocations according to established guidelines.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Reviews late arrivals, next day early arrivals and departures to plan for the next day's activities. Coordinates arrivals, departures, and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Takes action in all matters related to the safety, security, satisfaction and