Assistant Department Manager Insurance Services

London Drugs Limited; Burnaby; On-site; CAD 25,000 - 30,000; Part time

Benefits offered by this job

Medical & dental

Employee discounts

Training programs

Counselling services

Job summary

London Drugs Limited in Burnaby seeks an Assistant Department Manager, Insurance Services to guide Insurance Specialists and manage department activities. This is a training and developmental role with potential to progress to Department Manager, Insurance.

The position combines people leadership with high-quality customer service in a fast-paced retail environment, requiring strong communication and a drive to build business through excellent service.

Qualifications

• Experience in sales and customer service in a retailInsurance setting.
• License in CIP/CAIB or Level II required or in progress.
• Ability to manage staff and plan department activities.
• Strong communication and organizational skills.
• Comfort working in a fast-paced environment and handling multiple priorities.

Responsibilities

• Assist the Department Manager in staff management and department planning.
• Provide direction to Insurance Specialists to achieve department objectives.
• Lead in absence of Department Manager; assume responsibilities as needed.
• Deliver high-quality customer service in a retail Insurance setting.

Skills

Interpersonal skills

Selling skills

Technical knowledge

Performance management

Staff training

Organizational skills

Communication

Problem solving

Adaptability

Analytical thinking

Leadership potential

Insurance license

Education

CIP/CAIB or Level II license

Tools

Windows

Word

Excel

Job description

Not just a job…

a community

a partnership

a team

Assistant Department Manager, Insurance Services

A training and developmental role for individuals exhibiting the ability to progress to the position of Department Manager, Insurance. The Assistant Department Manager will provide direction to the Insurance Specialists towards achieving department objectives by assisting in the management of staff, planning and evaluating department activities. The Assistant Department Manager will assume the Department Manager’s responsibilities during their absence.

In addition to the above duties, this is also a customer service position which requires a great deal of customer contact. Accordingly, applicants must be able to work effectively in a fast paced environment while at the same time providing quality service in a professional, courteous, and helpful manner.

Skills & Experience

• Demonstrate good interpersonal skills when dealing with customers, vendors, staff and management.
• Strong selling skills.
• Strong technical knowledge.
• Ensure on-going and continuous performance management of all staff.
• The ability to train, coach, and develop staff to meet business objectives. Give direction of assigned duties
• Highly organized and able to multitask effectively and work under changing priorities.
• Good communication skills, both written and verbal, within a team environment.
• Isolate and solve problems.
• Adapts easily to change.
• Strong analytical and strategic thinking skills.
• Ability to work independently, quickly and accurately under pressure.
• Ability to relate to all levels of personnel.
• Ability to exercise professional judgment, delegate and follow-up.
• Entrepreneurial: look for ways to build the business.
• CIP/CAIB or minimum LeveI II insurance license.
• Possess a strong insurance technical skill base.
• Knowledge of desktop PCs and Windows-based operating systems.
• Proficient with word and excel.
• Eventual completion of internal corporate leadership and management courses.
• Ability to use all relevant software related to the Insurance Department.
• In depth knowledge of insurance products, services and regulations

If you are a well organized individual possessing professional sales experience, who has a positive attitude, a desire to support company initiatives, and a commitment to achieving company objectives, then we have the opportunity for you to excel!

This role is Regular Part-Time, where employees are scheduled a minimum of 1456 hours per year (28-40 hours per week) Applicants must be available to work a flexible schedule, Monday to Sunday.

We offer advancement opportunities through our promote-from-within policies, as well as the following comprehensive benefits program. Starting pay will fall within the salary range indicated and may vary based on job-related experience, knowledge and education.

• Comprehensive medical, dental, prescription drug and vision care coverage for you and your family (Ensuring you and your family are taken care of)
• Employee Discount Program (Sharing our success)
• Ongoing In-House Training & Education Courses (Lifelong learning)
• Employee Family Assistance Program (Free confidential counselling)

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.