Department Manager Insurance Services

London Drugs Limited; Burnaby; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

Employee Discount Program

In-house training & education

Employee family assistance program

Job summary

London Drugs is seeking a Department Manager for Insurance Services to lead the insurance department, supervise Insurance Specialists, and oversee recruitment, scheduling, payroll, and staff development. You will work with store management and the General Manager, Insurance Services to align with company goals.

The role combines leadership with hands-on customer service in a dynamic retail setting, requiring strong communication and a commitment to compliant practices in home, auto, and general

Qualifications

• Previous insurance supervisory experience.
• Excellent communication and interpersonal skills.
• Ability to train others and monitor work habits.
• Positive, professional leadership style.
• Strong attention to accuracy on all documentation.

Responsibilities

• Direct and supervise Insurance Specialists and department staff.
• Manage recruitment, scheduling, payroll and training.
• Maintain compliance with Insurance Counsel rules and company policies.
• Provide quality customer service in a fast-paced environment.

Skills

Insurance supervision

Communication skills

Training others

Leadership

Attention to accuracy

Customer service

Problem solving

Delegation

Job description

Not just a job…

a community

a partnership

a team

You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! We currently have opportunities for:

Department Manager, Insurance Services

The Department Manager, Insurance Services is responsible for the successful direction and supervision of Insurance Specialists and the efficient running of the insurance department including recruitment, scheduling, payroll, and the ongoing training and development of staff. This individual will communicate and work with members of store management as well as the General Manager, Insurance Services. You will be a champion of the company's strategic goals and objectives.

In addition to the above duties, this is also a customer service position which requires a great deal of customer contact. Accordingly, applicants must be able to work effectively in a fast paced environment while at the same time providing quality service in a professional, courteous, and helpful manner.

All insurance department employees are responsible for ensuring they follow all rules and regulations set out by the applicable Insurance Counsel, as well as contracted insurance companies, and must adhere to the ethical conduct standards of the Insurance Act of Canada. Your proven ability to build the business will include a strong dedication to following and enforcing all Company policies, procedures, and standards as well as an ability to communicate effectively with customers, vendors, employees, and management.

Skills & Experience

The successful candidate will have the following:

• Previous insurance supervisory experience.
• Good inter-personal, motivational, delegation and follow up skills.
• Excellent communication skills.
• Ability to train others and monitor their work habits.
• A positive, mature, and professional leadership style.
• Willingness to accept responsibility.
• A level II or level III general insurance license.
• Solid understanding of home, auto, and general insurance products.
• Ability to work with a sense of urgency.
• Attention to accuracy on all documentation.
• Able to use good judgment and reasonable care when dealing with customers, confidential information and sensitive situations.

If you are a well organized individual possessing professional sales experience, who has a positive attitude, a desire to support company initiatives, and a commitment to achieving company objectives, then we have the opportunity for you to excel!

We offer advancement opportunities through our promote-from-within policies, as well as the following comprehensive benefits program. Starting pay will fall within the salary range indicated and may vary based on job-related experience, knowledge and education.

• Comprehensive medical, dental, prescription drug and vision care coverage for you and your family (Ensuring you and your family are taken care of)
• Employee Discount Program (Sharing our success)
• Ongoing In-House Training & Education Courses (Lifelong learning)
• Employee Family Assistance Program (Free confidential counselling)

If you possess the necessary skills and expertise and would like to join an exciting team of professionals,

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.