Assistant, Commercial Underwriting

Definity Financial Corporation; Edmonton; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Company share ownership

Incentive program

Pension & RRSP

Volunteer days

Tuition assistance

Inclusion programs

Wellness programs

Discounts

Job summary

Definity Financial Corporation, through Economical, is seeking an entry-level Processing Center support role in Edmonton. You will handle service requests from broker partners and underwriting teams, entering data, and supporting timely task completion.

We offer a hybrid work model, a collaborative environment, and opportunities to develop in underwriting operations. The role emphasizes accuracy, communication, and teamwork in a fast-paced setting.

Qualifications

• Completed high school diploma.
• Relevant work experience is an asset, but not necessary.
• Post-secondary degree or CIP designation preferred.
• Professional, friendly, and courteous interactions with colleagues and broker partners.
• Ability to prioritize and organize day-to-day tasks.
• Perform well in a busy environment and stay calm under pressure.
• Courteous interactions with broker partners in all communications.
• Team player adaptable to a changing environment.
• Strong written and verbal communication skills.
• Strong organizational and time management skills.
• Strong attention to detail and accuracy.
• Strong computer skills including experience with case management tools, portals or databases.

Responsibilities

• Understand underwriting processes and guidelines to support task completion.
• Work with Underwriters and Technical Processing teams to ensure work is accurate.
• Contribute to meeting Service Level Agreements and Operating Level Agreements.
• Meet quality and production expectations regularly.
• Enter data into policy systems and perform some manual coding of off-system policies.
• Order required reports on policies.
• Help with general office and other duties.

Skills

Communication skills

Time management

Detail oriented

Computer skills

Prioritization

Team player

Interpersonal skills

Written and verbal communication

Education

Completed high school diploma

Tools

Case management tools/portals/databases

Job description

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

Reporting to the Team Leader of Technical Processing, you will be responsible for contributing to achieving Processing Center’s service targets, by proactively and consistently working through Commercial Business requests from a service que. You will be accountable for your individual work list by maintaining organized and efficient work habits, and providing exceptional customer service to our broker partners and Underwriting teams. Also supporting a once and done environment and completing tasks in designated timeframes.

What to Expect

• Within this role you will begin to understand the underwriting processes and familiarize yourself with our guidelines and workflow in order to support completion of a variety of tasks.
• Working closely with the Underwriters and Technical Processing teams, ensuring work is accurately and fully completed
• Contributing to achieving defined Service Level Agreements and Operating Level Agreements
• Meeting quality and production expectations on a regular basis
• Data entry into our policy systems, including some manual coding of off-system policies
• Order required reports on policies
• Help out with general office and other duties as required

What you Bring

• Completed high school diploma
• Any relevant work experience is an asset, but not necessary
• Preference will be given to candidates with a post-secondary degree or diploma or willingness to complete a CIP designation
• Professional, friendly, and courteous in all interactions, both within the company and our broker partners
• Able to prioritize and organize your day-to-day tasks, working efficiently to complete tasks
• Perform well in a busy environment and remain calm under pressure
• Courteous and positive interactions with other team members and our Broker partners in all forms of communication
• Team player adaptable to a changing environment
• Strong written and verbal communication skills
• Strong organizational and time management skills
• Strong attention to detail, ensuring accuracy on transactions handled
• Strong computer skills including previous experience in working in case management tools, portals or databases will be an asset

Salary Range:$45,000-$60,400

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement?

We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

• Job Identification 9411
• Job Category Underwriting and Insurance Operations