Assistant, Commercial Underwriting

Kibbi; Calgary; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid work schedule

Company share ownership program

Pension and RRSP contributions

Paid volunteer days

Job summary

Definity, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions and Petline Insurance, offers a hybrid work environment in Canada. The role supports the Processing Center and collaborates with Underwriting teams to process commercial business requests within defined service levels.

The position emphasizes data entry, policy system updates, and timely completion of tasks, with opportunities for growth and inclusion as part of Definity’s flexible workplace culture.

Qualifications

• Completed high school diploma.
• Strong written and verbal communication skills.
• Strong organizational and time management skills.
• Strong attention to detail.
• Experience with case management tools, portals or databases is a plus.
• Post-secondary degree or CIP designation preferred.

Responsibilities

• Understand underwriting processes and guidelines.
• Support completion of tasks with Underwriters and Technical Processing teams.
• Meet defined SLAs and OLAs.
• Maintain accuracy and data entry in policy systems.
• Order required reports on policies.
• Support general office duties as needed.

Skills

Written and verbal communication

Organizational skills

Time management

Team player

Customer service

Task prioritization

Professional conduct

Education

High school diploma

Post-secondary degree or CIP designation

Tools

Case management tools

Policy portals/databases

Job description

Economical is part of Definity, which includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering. We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.

Reporting to the Team Leader of Technical Processing, you will be responsible for contributing to achieving Processing Center's service targets, by proactively and consistently working through Commercial Business requests from a service que. You will be accountable for your individual work list by maintaining organized and efficient work habits, and providing exceptional customer service to our broker partners and Underwriting teams. Also supporting a once and done environment and completing tasks in designated timeframes.

What to Expect

• Within this role you will begin to understand the underwriting processes and familiarize yourself with our guidelines and workflow in order to support completion of a variety of tasks.
• Working closely with the Underwriters and Technical Processing teams, ensuring work is accurately and fully completed
• Contributing to achieving defined Service Level Agreements and Operating Level Agreements
• Meeting quality and production expectations on a regular basis
• Data entry into our policy systems, including some manual coding of off-system policies
• Order required reports on policies
• Help out with general office and other duties as required

What you Bring

• Completed high school diploma
• Any relevant work experience is an asset, but not necessary
• Preference will be given to candidates with a post-secondary degree or diploma or willingness to complete a CIP designation
• Professional, friendly, and courteous in all interactions, both within the company and our broker partners
• Able to prioritize and organize your day-to-day tasks, working efficiently to complete tasks
• Perform well in a busy environment and remain calm under pressure
• Courteous and positive interactions with other team members and our Broker partners in all forms of communication
• Team player adaptable to a changing environment
• Strong written and verbal communication skills
• Strong organizational and time management skills
• Strong attention to detail, ensuring accuracy on transactions handled
• Strong computer skills including previous experience in working in case management tools, portals or databases will be an asset

Salary Range: $45,000-$60,400

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot - you deserve it.

It's better here - but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).