Assistant Campus Support Coordinator

620 Gallivan & Associates; Winnipeg; On-site; CAD 35,000 - 37,000; Full time

Benefits offered by this job

Comprehensive health and dental

Retirement savings plan with company

Job summary

People Corporation seeks an Assistant Campus Support Coordinator to provide in-person client support at Red River College. You will respond to member inquiries across multiple channels, educate on benefits, enrollment, and claims processes, and maintain CRM documentation.

The role emphasizes customer service, collaboration with internal teams, and presenting information to groups. Competitive benefits and a retirement savings plan are offered.

Qualifications

• A college diploma, bachelor's degree, or equivalent.
• Experience in benefits, insurance, customer service, client/member support, administration, or related field preferred.
• Knowledge of group benefits or health programs is an asset.
• Strong communication and relationship-building skills.
• Ability to present information clearly to individuals and groups.
• Proficiency with basic Microsoft Excel.

Responsibilities

• Respond to member inquiries via walk-in, phone, email, and chat within SLA.
• Educate members on insurance, wellness, and program options.
• Assist with enrolment, registration, and claims processes.
• Document interactions in CRM systems and escalate complex issues.
• Support engagement activities and campus events.
• Collaborate with internal teams and stakeholders to resolve inquiries.

Skills

Customer service

Relationship building

Verbal & written communication

Presentation skills

Excel basics

Organization & time management

Team collaboration

Problem solving

Education

College diploma / bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

This position is an in-person position based at Red River College. The Assistant Campus Support Coordinator will act as a point of contact on a campus we serve, providing front-line support in the delivery of in-person member services, student inquires, engagement activities, and delivers high-quality service across multiple channels for plan members.

The Assistant Campus Support Coordinator will:

• Respond to member non-claim inquiries via walk-in, phone, email/case, and chat; resolve issues within SLA.
• Educate members on insurance, wellness, preferred providers, and other programs offered.
• Educate members on enrolment, registration, and claims processes.
• Support members with insurance or wellness related access or claim processes.
• Document interactions accurately in CRM systems.
• Escalate complex issues to the Campus Support Coordinator or appropriate department.
• Participate in training and calibration sessions to maintain service quality.
• Participate in events to promote awareness and engagement with benefit programs.
• Respond to inquiries related to claims status and coverage.
• Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems.

To be successful as a Assistant Campus Support Coordinator with People Corporation, you will need:

• A college diploma, bachelor's degree, or equivalent.
• Previous experience in benefits, insurance, customer service, client/member support, administration, or a related field is preferred.
• Knowledge of group benefits, health and wellness programs, or insurance is considered an asset.
• Strong customer service and relationship building skills.
• Excellent verbal and written communication and strong presentation skills, with the ability to confidently present information to individuals and groups.
• Basic proficiency with Microsoft Excel.
• Strong organizational and time-management skills with the ability to manage multiple inquiries, priorities, and follow-ups in a fast‑paced environment.
• A collaborative and solutions-focused approach with the ability to work effectively with internal teams, partners, and campus stakeholders.
• Strong problem-solving and critical thinking skills with the ability to resolve inquiries independently and elevate complex issues when appropriate.

What's in it for you:

Comprehensive health and dental insurance. Retirement savings plan with company contributions.

The hourly rate for this position is up to $17.20 per hour.

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders. We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

We know that it's the vast expertise and commitment of our teams in People Corporation and our Partner Firms that have put us where we are today. We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan. And we're in it for the long haul - once you join us, we want you to thrive. If you want to make a difference in the lives of customers, if you take pride in a job well done, and if you like to have fun, talk to us.

If you require an accommodation or an alternative format of any posting please reach out to [e-mail].

For more information on Accessibility at People Corporation, visit our link https://www.peoplecorporation.com/en-ca/accessibility-statement.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.