Assistant Business Manager

ELEMIS; Edmonton; On-site; CAD 64,000 - 69,000; Full time

Benefits offered by this job

Staff discount

Parental leave

Income protection

Life assurance

27 days holiday

Job summary

ELEMIS is seeking an Assistant Business Manager for its flagship store at Kildare Village. You will partner with the Business Manager to drive sales and client satisfaction, while coaching a seven-strong team to deliver luxury experiences.

The role blends leadership with hands-on selling and operational excellence in a high-volume luxury environment. You will foster a collaborative team culture, manage stock and merchandising, and build lasting client relationships that reflect ELEMIS standards

Qualifications

• Experience in a client-focused luxury retail environment.
• Proven leadership and team development capabilities.
• Strong commercial awareness with KPI-driven mindset.

Responsibilities

• Partner with Business Manager to drive sales, treatments and store performance.
• Lead and develop a seven-person team, coaching for high standards.
• Deliver exceptional client experiences aligned with luxury brand standards.
• Build strong client relationships and loyalty through personalised consultations.
• Support in stock management, merchandising and operational planning.
• Represent the brand professionally and drive events and activations.

Skills

Leadership

Sales

Coaching

Clienteling

Merchandising

Job description

Description

Set amid the rolling countryside of County Kildare, Kildare Village is one of Ireland’s most prestigious luxury shopping destinations. Its beautifully landscaped, open-air setting is just an hour south-west of central Dublin and ideally connected to Cork, Limerick, Galway and beyond—attracting a discerning clientele from across Ireland and around the world.

Department: Retail

Employment Type: Permanent - Full Time

Location: Kildare Village

Compensation: €40,000 - €43,000 / year

Set amid the rolling countryside of County Kildare, Kildare Village is one of Ireland’s most prestigious luxury shopping destinations. Its beautifully landscaped, open-air setting is just an hour south-west of central Dublin and ideally connected to Cork, Limerick, Galway and beyond—attracting a discerning clientele from across Ireland and around the world.

This is a rare opportunity to become a key leader within ELEMIS’ highest-performing store across the UK and Ireland. As Assistant Business Manager, you’ll work in close partnership with the Business Manager to drive the success of a fast-paced, high-volume luxury retail business, inspire a talented team of seven and deliver a client experience that reflects the exceptional standards of both ELEMIS and Kildare Village.

Acting as a role model on the shop floor, you’ll combine outstanding personal sales with hands‑on coaching, strong commercial awareness and operational excellence. You’ll help maximise every opportunity for growth, develop the team’s confidence and expertise, and build meaningful client relationships that inspire loyalty.

For an ambitious luxury retail professional ready to take the next step in leadership, this is an exceptional opportunity to make a visible impact, strengthen your management experience and help take our flagship location to its next level of success.

What You Will Do

Support business performance

• Partner with the Business Manager to drive sales, treatments, and overall store performance
• Support the delivery of KPIs including sales targets, ATV, and client retention
• Analyse performance trends and contribute ideas to maximise opportunities for growth
• Lead by example through strong personal sales and client engagement

Lead and develop the team

• Support in coaching and motivating the team to deliver exceptional service and results
• Carry out regular in-store coaching to elevate selling skills and product knowledge
• Assist with 1:1s, feedback conversations, and development plans
• Help foster a positive, inclusive, and high-performing team culture
• Step up to lead the team in the Business Manager’s absence

Deliver Exceptional Client And Treatment Experiences

• Provide personalised consultations and skincare advice
• Support the team to deliver best-in-class treatment experiences aligned to luxury standards
• Champion a seamless client journey from consultation through to follow‑up
• Build loyal client relationships through strong clienteling and repeat engagement

Build client and partner relationships

• Support the execution of in-store events and brand activations
• Strengthen relationships with Flagship stakeholders and colleagues
• Act as a brand ambassador, representing ELEMIS with professionalism and passion
• Contribute to initiatives that grow the client base and enhance brand visibility

Drive store and operational excellence

• Maintain exceptional standards of merchandising, hygiene, and presentation
• Support stock management, stock takes, and accurate product handling
• Ensure compliance with brand standards and Flagship Partner expectations
• Assist in rota planning and day‑to‑day operational organisation

Work sustainably and responsibly

• Support the delivery of ELEMIS sustainability commitments in daily operations
• Encourage mindful practices that reduce waste and environmental impact

Who You Are

• Experienced in a client-focused environment, target driven environment
• A strong seller with a passion for delivering results
• Emerging leader with the confidence to coach and support others
• Commercially aware with an understanding of KPIs and performance drivers
• Skilled at building meaningful client relationships
• A confident communicator with excellent interpersonal skills
• Well-organised with the ability to balance priorities in a fast-paced environment
• A collaborative team player who values inclusivity and diverse perspectives

What We Offer

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured training in product knowledge, consultation skills, and leadership development
• Ongoing career progression opportunities
• A supportive, inclusive environment where you can grow and succeed
• The opportunity to develop your leadership capability and make a visible impact

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.