Retail Consultant - Yorkdale

Brobston Group; Toronto; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

RRSP plan

TFSA

Virtual care

Learning & development

Employee discount

EAP

Job summary

Aesop is seeking a Retail Consultant to welcome customers and guide them to the most relevant products, delivering an engaging and inclusive shopping experience. You will demonstrate products, listen to customer needs, and contribute to the store's commercial success while upholding our values and standards.

The role requires flexibility to work retail shifts, including evenings, weekends and holidays, across our Toronto locations.

Qualifications

• Experience in a customer service role or environment.
• Effective selling skills with ability to drive commercial outcomes.
• Ability to demonstrate products to clients.
• Team player with a collaborative mindset.
• Empathy and strong interpersonal relationship skills.
• Open mindset and curiosity to understand diverse perspectives.
• Strong communication and problem-solving skills.
• Knowledge of skin care or beauty industry is a plus.
• Willingness to work retail hours including evenings, weekends, and holidays.

Responsibilities

• Engage, listen and guide customers to products relevant to their needs.
• Welcome customers into our spaces and deepen their product experiences through demonstrations.
• Deliver an exceptional, inclusive customer experience contributing to commercial success.

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet, and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What we are looking for

• Experience operating within a customer service role or environment.
• Effective selling skills and the ability to drive commercial outcomes.
• Ability to consistently introduce Aesop products to clients through hand demonstrations.
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives.
• Strong communication and problem-solving skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance, and home categories (advantageous)
• Successful applicants will be available for at least 3 full days, including weekends.

Candidates must have flexibility to work a retail schedule including evenings, weekends, and holidays.

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include :

• FINANCIAL HEALTH Group RRSP Group TFSA
• VIRTUAL CARE 24/7 access to nurses, nurse practitioners, and doctors via the Maple app or website Employee, spouse, and children Paid entirely by L’Oréal.
• LEARNING + DEVELOPMENT FIT Integration/ Integration Roadmap / Training related to your métier / Discovery, Lumina, TTM Extensive Learning Platform Financial
• EAP - 24/7 access to confidential support across a wide range of topics such as mental health, relationships, legal advice, nutrition, and more
• A very generous employee discount

Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organization. We actively encourage everyone to consider becoming a part of our journey.