Retail Sales Consultant

ELEMIS; Edmonton; On-site; CAD 35,000 - 37,000; Full time

Benefits offered by this job

Staff discount

Parental leave

Income protection

Birthday off

Pension scheme

Employee assistance

Cycle to work

Season ticket loan

Leadership training

Career progression

Inclusive environment

Commercial impact

Job summary

ELEMIS is seeking a passionate luxury skincare advisor at our flagship Kildare Village counter. You will deliver bespoke client experiences, advise on skincare routines, and drive counter performance during the peak Christmas period.

Join a premium brand known for science-led skincare, strong brand standards, and a collaborative team. You will build lasting client relationships, exceed personal KPIs, and contribute to a premium, inclusive retail environment.

Qualifications

• Experience in luxury beauty or skincare retail is preferred.
• Ability to engage with clients in a consultative selling approach.
• Proven track record of meeting or exceeding KPIs in a fast-paced environment.

Responsibilities

• Deliver personalised client experiences to drive conversion.
• Drive sales and counter performance, manage KPIs and client base.
• Conduct in-depth skincare consultations and HD scans when applicable.
• Maintain brand standards and product knowledge to build trust.

Skills

Consultative selling

Client relationships

Active listening

Skincare knowledge

Luxury retail

Target-driven

Job description

Description

This is a rare opportunity to join and make a meaningful impact in ELEMIS' highest-performing UK & Ireland location at Kildare Village. As part of our flagship store team, you'll play a key role in driving success through our busiest trading period, Join us during our peak Christmas trading season and become part of a high-performing team in our number one flagship store, helping to deliver an exceptional customer experience, drive strong commercial results, and make a real contribution to one of the most exciting periods of the retail calendar.

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp, combining cutting-edge science with naturally derived ingredients to deliver exceptional skincare products and spa experiences worldwide. Our award-winning products and treatments blend nature's finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

Department: Retail

Employment Type: Fixed Term - Full Time

Location: Kildare Village

Compensation: €15.75 - €16.77 / hour

What You Will Do

Deliver Exceptional Client Experiences

• Create personalised, engaging client interactions that drive conversion and retail performance
• Confidently approach and engage clients, using effective questioning and active listening to understand their needs
• Provide tailored product recommendations that support individual skincare goals
• Ensure every client experience is professional, welcoming, and results-focused

Drive sales and commercial performance

• Maximise every interaction to increase sales, average transaction value, and overall counter results
• Take ownership of achieving and exceeding personal KPIs
• Build, manage, and grow a loyal client base through consistent engagement and follow-up
• Encourage repeat purchases and long-term skincare routines to strengthen client retention

Use consultation expertise and technology

• Carry out in-depth skincare consultations, including HD skin scans
• Assess skin concerns and recommend tailored skincare routines
• Use insights to build trust and support confident purchasing decisions
• Follow up with clients to review results and maintain engagement

Champion product knowledge and brand standards

• Maintain strong knowledge of ELEMIS products, ingredients, and routines
• Stay up to date with new launches, innovations, and trends
• Represent the brand with professionalism, credibility, and enthusiasm
• Ensure the counter reflects a consistently premium retail environment
• Build relationships and brand advocacy

Who You Are

• Passionate about skincare, retail, and delivering outstanding client experiences
• Experienced in luxury retail, sales, or beauty environments
• Confident in a consultative selling approach and making personalised recommendations
• Proven track record of achieving targets in a KPI-driven environment
• Skilled at building strong client relationships and encouraging repeat business
• A clear communicator who can engage and build trust with a wide range of clients
• Comfortable using (or open to learning) skincare technology
• Motivated to deliver results while contributing to a collaborative team environment
• A positive and inclusive team player who values diversity and different perspectives

What We Offer

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured leadership and product training programmes
• Ongoing development and career progression opportunities
• A supportive, inclusive environment where you can thrive
• The opportunity to make a visible commercial impact

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.