Assistant Branch Operations Manager

RBC Dominion Securities; Ottawa; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking an Assistant Branch Operations Manager to provide operational and administrative support in a dynamic environment. This role is crucial for managing client account activities and ensuring compliance while liaising with internal departments. The ideal candidate will have exceptional communication skills and a professional approach to create a positive working environment. Join a high-performing team and enjoy a comprehensive rewards program, leadership support for development, and the opportunity to make a lasting impact in the financial services sector.

Benefits

Comprehensive Total Rewards Program

Leadership support for development

Access to world-class training

Opportunities for growth and coaching

Qualifications

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills in English.

Responsibilities

• Manage daily administrative operations and approve transactions.
• Assist with training new support staff and ensure compliance.

Skills

Attention to Detail

Time Management

Communication Skills

Conflict Management

Customer Service

Education

Canadian Securities Course (CSC)

Conduct & Practices Handbook (CPH)

Job description

Job Summary

Job Description

What is the opportunity?

The RBC Dominion Securities Management team located in Downtown Ottawa is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager plays a leadership role by providing operational and administrative support to the Branch Management Team and Advisor teams. Responsibilities include managing client account activities, ensuring compliance, liaising with internal departments, providing software and process training, and managing branch facilities and equipment.

What will you do?

• Manage daily administrative operations, including approval of transactions, verifying and acting on support staff requests, and approving account openings.
• Assist with training new support staff and coordinate ongoing training for existing staff.
• Ensure compliance with internal control requirements.
• Handle branch technology access, setup, and troubleshooting.

What do you need to succeed?

Must Have

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills in English.
• A professional approach to create a positive working environment.
• Ability to work independently, seeking out answers and solutions.

Nice to Have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH).
• Knowledge of RBC Dominion Securities’ systems and procedures.
• Experience in the securities industry.

What’s in it for you?

We thrive on challenges, growth, and collaboration to deliver trusted advice to clients and communities. We value support, potential, making a difference, and mutual success.

• A comprehensive Total Rewards Program including bonuses, benefits, competitive pay, commissions, and stock options.
• Leadership support for your development through coaching and growth opportunities.
• Opportunity to make a lasting impact.
• Work in a dynamic, collaborative, progressive, high-performing team.
• Access to world-class training in financial services.

Job Skills

Conflict Management, Customer Service, Customer Service Administration, Customer Service Management, Interpersonal Relationship Management, Online Customer Support, Oral Communications, Problem Management, Service Request Management, Time Management

Additional Job Details

Address: 45 O'CONNOR ST, OTTAWA

City: OTTAWA

Country: Canada

Work hours/week: 37.5

Employment Type: Full-time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-04-16

Application Deadline: 2025-05-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is key to our growth. We support our employees to perform at their best, collaborate effectively, drive innovation, and grow professionally. We foster a workplace of respect, belonging, and opportunity for all.

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