Assistant Branch Operations Manager

0000050599 RBC Dominion Securities Inc.; Oshawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial services firm in Oshawa seeks an Assistant Branch Operations Manager. This role involves overseeing daily operations, ensuring compliance, and providing support to the management and advisor teams. The ideal candidate will excel in communication and time management, fostering a positive environment while managing client interactions and branch technology.

Benefits

Bonuses

Flexible Benefits

Competitive Compensation

Commissions

Stock Options

Qualifications

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills.

Responsibilities

• Manage daily administrative operations and client inquiries.
• Assist with training new support staff and ensure compliance.
• Manage branch technology access and maintain client files.

Skills

Attention to Detail

Time Management

Communication

Problem Solving

Education

Canadian Securities Course

Conduct & Practices Handbook

Job description

What is the opportunity? The RBC Dominion Securities Management team located in Oshawa is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfills a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfills a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

What will you do?

1. Manage the daily administrative operations of the branch including approval of transactions, verifying and acting on requests from support staff, and approving account openings.
2. Assist with training new support staff and coordinate ongoing training initiatives.
3. Ensure compliance with internal controls and industry regulations.
4. Manage branch technology access, setup, and troubleshooting.
5. Respond to client inquiries efficiently regarding transactions, requests, and documentation.
6. Provide proactive client service and liaise with various departments for solutions.
7. Manage communications from clients, Advisors, and partners.
8. Assist in onboarding new clients with the Advisor team.
9. Maintain accurate and compliant client files and documentation.
10. Support Wealth Management processes and maintain an audit of activities and priorities.

What do you need to succeed? Must-have

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills.
• A professional approach to all situations to foster a positive environment.
• Ability to work independently and seek out solutions.

Nice-to-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset.
• Knowledge of RBC Dominion Securities’ systems and procedures is an asset.
• Experience in the securities industry is an asset.

What’s in it for you?

We offer a comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock options where applicable. You will work with leaders who support your development, in a dynamic, collaborative, and high-performing team. Enjoy world-class training in financial services and the opportunity to make a lasting impact.