Assistant Banquet Manager

Fairmont Hotels & Resorts; Banff; On-site; CAD 60,000 - 64,000; Full time

Benefits offered by this job

Medical, Vision & Dental benefits

Pension plan with employer matching

Employee travel program with discounts

Staff accommodation on-site

Staff meals on shift

Job summary

Fairmont Banff Springs is seeking a dynamic Assistant Event Operations Manager to lead one of the largest event operations teams in Western Canada. You will direct 80,000+ sq ft of event space, manage over 100 colleagues and 15 leaders, and partner with multiple departments to deliver flawless events and exceptional guest experiences.

The role requires 1+ year in F&B management, Proserve certification, and strong leadership with a focus on quality, efficiency, and guest satisfaction in a luxury

Qualifications

• Minimum 1 year of experience in Food and Beverage management in a banquet/event setting.
• Culinary and beverage knowledge is required.
• Proserve certification is required.
• Ability to work under pressure with strong decision-making.
• Strong leadership, professionalism and HR principles.
• Proficiency in Excel, Word, PowerPoint and Windows.

Responsibilities

• Lead daily operations of 80,000 sq ft of event space and ensure outstanding guest service.
• Recruit, coach, mentor and develop 100+ Event Services staff and 15 leaders.
• Collaborate with Conference Services, Culinary and hotel departments to execute events flawlessly.
• Contribute to forecasting, P&L analysis and continuous improvement.
• Provide clear direction and maintain composure in a fast-paced environment.

Skills

Leadership

Communication

People management

Team development

Operations management

Financial forecasting

Microsoft Office

Education

Hospitality/F&B degree

Proserve Certified

Tools

Property Manager

BirchStreet

Silverware

Avero

MS Excel

Job description

Who We Are

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Are you a passionate individual who is looking to take the next step in your career and would like a challenge? Would you like to lead one of the biggest Event Operations Teams within AccorHotels with a solid team of 15 leaders and over 100 colleagues? Is your expectation of a great job defined by action packed days, spontaneity and endless interactions?

Competitive Salary: $60,000-$63,500 gross annually, based on previous experience & education

Official title for this position is Assistant Event Operations Manager.

Job Duties Include

• Lead the daily operations of over 80,000 square feet of event space, ensuring exceptional service delivery, seamless execution of on- and off-site events, and an outstanding guest experience.
• Recruit, coach, mentor, and develop a team of over 100 Event Services colleagues and 15 leaders, fostering engagement, accountability, and high performance through regular feedback and performance management.
• Collaborate with Conference Services, Culinary, and hotel departments to execute events flawlessly, anticipate client needs, and build strong relationships with internal teams and on-site clients.
• Drive operational and financial success by contributing to forecasting, profit and loss analysis, departmental planning, and continuous improvement initiatives that enhance guest satisfaction and colleague engagement.
• Lead with professionalism and adaptability, providing clear direction, maintaining composure in a fast-paced environment, embracing change, and ensuring banquet facilities, equipment, and operations meet Fairmont's exceptional standards.

Qualifications

Your Skills & Qualifications:

• Minimum 1 years’ experience in Food and Beverage Management. Experience in a banquet/event/conference setting in a full service four (4) or five (5) diamond property an asset
• Culinary and beverage knowledge required
• “Proserve” Certified
• Results oriented with the ability to be flexible, work well under pressure and be accountable to make sound, thoughtful business decisions
• Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination
• Must be computer literate with working knowledge of Excel, MS Word, PowerPoint, Access, and Windows programs
• Excellent interpersonal skills, with strong written and verbal communication abilities
• Post-secondary degree in Hospitality or Food and Beverage Management an asset
• Knowledge of Fairmont Hotels Sales and Catering System, Property Manager, Birchstreet, Silverware, Avero – all regarded as helpful assets
• Highly organized individual with the ability to handle numerous tasks at one time
• The ability to delegate tasks to team members and facilitate their completion

Job Perks & Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affiration for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]