Asset Protection & Loss Prevention Specialist

Sephora; Toronto; On-site; CAD 34,000 - 41,000; Full time

Job summary

Sephora Canada seeks an Asset Protection Partner to safeguard store assets and support the Leadership team in controlling shrinkage. You will conduct CCTV surveillance, prepare incident reports, and deter theft while maintaining compliance with laws and company policies.

The role requires strong communication skills, a minimum of 1 year in asset protection, and the ability to train staff. You may work across multiple locations with flexible hours, including evenings, weekends, and holidays.

Qualifications

• 1 year of asset protection/loss prevention experience in a retail environment.
• Satisfy and maintain all licensing requirements (as required by province or local jurisdiction).
• Possess strong written, verbal, interviewing, listening and interpersonal communication skills.
• Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.
• Proficiency in Windows, Word and Excel is desirable.
• A High School graduate or equivalent.
• Availability to work flexible hours and days, including evenings, weekends, and holidays is essential.
• Availability to work at multiples locations within a market.

Responsibilities

• Provide friendly, professional and knowledgeable service to clients as needed.
• Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external thefts.
• Adhere to all laws and SEPHORA policies concerning apprehensions, search and seizure and the preservation of evidence.
• Prepare reports relative to any theft incidents, merchandise recoveries, accident investigations and audits.
• Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security and other retailers.
• Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
• Provide new hire and continuous employee trainings to maintain store loss prevention awareness.
• Conduct store self-audits, checklists and safety inspections.
• Assist store Leadership team with inventory preparation and process.
• Partner with stores and DLPM in the development and execution of shrinkage prevention plans.

Skills

Asset protection

Communication

Interpersonal skills

Coaching

Education

High School diploma or equivalent

Tools

Windows

Word

Excel

Job description

Sephora Canada seeks an Asset Protection Partner to safeguard store assets and support the Leadership team in controlling shrinkage. You will conduct CCTV surveillance, prepare incident reports, and deter theft while maintaining compliance with laws and company policies.

The role requires strong communication skills, a minimum of 1 year in asset protection, and the ability to train staff. You may work across multiple locations with flexible hours, including evenings, weekends, and holidays.