Arena Operator & League Manager

GSL Group; Coquitlam; On-site; CAD 55,000 - 75,000; Full time

Job summary

GSL Group is seeking a mechanically inclined, customer-focused team member to manage our arena facilities and run the Zamboni for PAHL games. This dual role covers maintaining the refrigeration plant, ice surfaces, and building systems while coordinating league operations and delivering top-notch service to players and guests.

The ideal candidate will hold IFO/RO or a 4th/5th Class Power Engineer certification or be willing to obtain it with our support, and possess strong organizational and

Qualifications

• Strong mechanical aptitude and customer service mindset.
• Certification as Ice Facility Operator (IFO) or Refrigeration Operator (RO) or 4th/5th Class Power Engineer.
• Experience or familiarity with arena operations and scheduling software.

Responsibilities

• Operate, monitor, and maintain the arena refrigeration plant, ice surfaces, and building systems.
• Drive and maintain the Zamboni and perform routine facility inspections and repairs.
• Coordinate PAHL league operations, including scheduling, registrations, payments, standings, and communications.
• Serve as the main contact for players, captains, officials, and guests, delivering excellent service.

Skills

Mechanical aptitude

Customer service

Communication

Problem solving

Scheduling software

Education

Ice Facility Operator (IFO)

Refrigeration Operator (RO)

4th or 5th Class Power Engineer certification

Tools

League scheduling software

Statistics software

Job description

We innovate | We have tenacity |We empower | We get things done | We are unique |We have fun

Are youmechanically inclined, passionate about hockey, and experienced working in ahockey arena? As a hard-working, self-sufficient, and dependable team member,you're excited to take on a unique dual role that includes maintainingthe refrigeration plant and all aspects of the building, driving the Zamboni,and managing the day-to-day operations of the Pacific Adult Hockey League(PAHL).

Workingalongside an outstanding team, you'll help ensure our facilities operate atpeak performance while delivering an organized, welcoming, and enjoyable leagueexperience for hundreds of adult hockey players.

KeyResponsibilities

• Operate, monitor,and maintain the arena refrigeration plant, ice surfaces, and buildingsystems to ensure safe and efficient facility operations.
• Drive and maintainthe Zamboni while performing routine facility inspections and basicmechanical repairs.
• Coordinate PAHLleague operations, including scheduling, registrations, payments,standings, and league communications.
• Serve as theprimary point of contact for players, captains, officials, and guests,providing exceptional customer service and resolving inquiriesprofessionally.
• Manage incidentreports, disciplinary processes, and game-day operations while supportingmarketing, recruitment, and league growth initiatives.
• Collaborate withthe Operations team to deliver a safe, organized, and exceptionalexperience for all facility users and league participants.

To qualifyfor this role, you have your Ice Facility Operator (IFO), RefrigerationOperator (RO), or 4th or 5th Class Power Engineer certification, or you'reeager to obtain certification with our support. You bring strong mechanicalaptitude, excellent customer service skills, and thrive in a fast-pacedenvironment where no two days are the same. Experience working in a recreation,sports, or arena setting is an asset, along with a solid understanding ofleague scheduling and statistics software. You're comfortable troubleshootingminor technology issues, communicating with players, officials, and teammates,and balancing multiple priorities with confidence.

Mostimportantly, you're a natural problem solver with exceptional organizationaland communication skills, sound judgement, a positive "can-do"attitude, and a genuine passion for hockey and creating an outstandingexperience for everyone who walks through our doors.

If thisspeaks to you, this opportunity at Planet Ice might just be your calling.

GSL is proud to be an equal opportunity employer. We value diversity and are dedicated to providing a work environment that is free from harassment and discrimination. All employment decisions are made based on qualifications, job requirements and business needs. GSL is passionate about being known for an inclusive culture where talented people of all backgrounds want to work.