Area Parts & Service Manager - Quebec Zone

TCI Toyota Canada Inc. Company; Quebec; Híbrido; CAD 93 000 - 122 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Professional growth programs

Competitive salary

Health benefits

Pension plan

Vehicle discount program

Paid time off

Resumo da oferta

Toyota Canada Inc. in Brossard, QC, is seeking a Parts & Service Manager for the Quebec Zone. This full-time role involves supporting dealership operations and ensuring customer satisfaction.

The ideal candidate has at least six years of automotive service experience, including three years in management. Responsibilities encompass operational analysis and coordination with dealers to enhance service offerings.

Qualificações

• University/College degree/diploma in business or automotive related discipline.
• Six years' experience in retail automotive service operations.
• At least three years in a managerial role.
• Strong relationship-building skills.

Responsabilidades

• Support dealer management staff in Parts and Service.
• Develop marketing plans for accessory visibility.
• Monitor dealership operational standards.
• Ensure adequate customer satisfaction follow-up systems.

Conhecimentos

Leadership

Negotiation

Analytical skills

Communication (English & French)

Microsoft Excel

Formação académica

Degree in Business or Automotive

Descrição da oferta de emprego

Job Description Area Parts & Service Manager - Quebec Zone R5 Brossard, QC Deadline: This posting will close by October 14, 2026 at 11:59 PM EST. The anticipated annual base salary for this position is $92,700 - $121,700. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications. Toyota Canada Inc. (TCI) currently has an exciting opportunity for an automotive enthusiast to support our Quebec Zone. This is a permanent, full-time opportunity and will report to the Manager, Parts and Service. The selected candidate will communicate, process, information and policies between TCI and various dealers and suppliers.

What We’ll Bring:

• Company & Culture
• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer
• Benefits
• Competitive compensation package including bonus
• Extended health care and dental benefits effective immediately
• Company pension plan with additional employer contributions
• Associate vehicle discount program
• Company Demo vehicle
• Reimbursement programs (tuition & fitness)
• Paid holiday shutdown and competitive paid time off benefits
• Sabbatical leave program

What You’ll be Doing:

• Dealership Fixed Operations Development Business matters including operational analysis, staffing, and staff capability. Based on needs and priority – analyzes, plans and assists Dealer management staff in Parts and Service Follows up to ensure that dealers have implemented and maintain key programs, including but not limited to Toyota Service Marketing (TSM), and Total Quality Management (TQM). Liaise between the P.D.C and the dealerships on policy issues that require clarification.
• Dealer Accessories Sale Monitor objective and achievement
• Assist dealers in developing marketing plans to ensure high visibility of accessories in the showroom
• Help design pay plan, processes, product visibility and training to maximize accessory sales
• Marketing Assists, where necessary, to ensure the Dealers develop and maintain an effective after sales marketing strategy which is complimentary to National and Zone marketing initiatives.
• Other activities include but are not limited to:
  • U.I.O. analysis to determine market potential and related sales and retention targets.
  • Effective use of marketing and merchandising programs
  • Use of event marketing such as service clinics and second delivery nights.
  • Ensures adequate customer follow-up and retention systems are in place and properly utilized.
  • Maximize dealer CO-OP utilization.
• Responsible for claim authorization process.
• Warranty and ECP Monitors dealer receivables to ensure that claim administration is current.
• Administers warranty labor rate applications to ensure the warranty and ECP reimbursement rates are current.
• Enlists the assistance of and supports the Field Warranty consultant to address claim administration problems and training needs.
• Encourages the sale of ECP as a customer satisfaction and retention Tool.
• Customer Satisfaction Identifies Customer Satisfaction issues which are a result of Dealer Process, policies facility and staffing.
• Enlists the assistance of and supports the Field Customer Relations Consultant in addressing these issues.
• Represent TCI for Quebec Small Claims Court
• Dealer Image During regular dealer contacts, monitors housekeeping activities and the use of corporate image materials.
• Ensures after sales facilities and personnel portray a professional image as identified by the Dealer Image and Operating Standards.
• Technical Support Ensures that the dealerships attend technical training and that the dealership meets the TECSMART training standard.
• Ensure that the TCI/dealership training records are accurate.
• Encourage the regular submission of technical reports (flash product reports).
• Enlists the assistance of and supports the Field Technical consultant to ensure that the dealer service equipment meets the TCI standards and overall dealer technical capability meets T.C.I. standards.
• Other Duties as requested or required.

What You’ll Bring:

• University/College degree/diploma in business or an automotive related discipline or equivalent work experience.
• Six years’ experience in retail automotive service operations with at least 3 years at a managerial level would be an asset.
• Related experience at the automotive wholesale level will also be considered.
• At least 2 years of which should be in a Service Operations role (SPD) and at least two years of experience either in a parts-related role (PDC, Parts Supply, Parts Administration) or a Parts & Service marketing role.
• Strong leadership, relationship-building and negotiation abilities.
• Self-starter with excellent organizational and time management abilities.
• Strong analytical and problem-solving skills.
• Strong presentation skills including the ability to influence large groups of people.
• Excellent oral and written communication skills both French and English
• Excellent Microsoft computer skills specifically with Excel.
• Proven ability to initiate & improve work processes to increase efficiencies.

About Us

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. Please note TCI may use AI-powered tools to assist us with initial screening and assessment. Talent Acquisition Specialists always review all applications and Hiring Managers always make final hiring decisions throughout the selection process.

Area Part & Service Manager-Quebec R5 Brossard, QC

Toyota Canada Inc. (TCI) est présentement à la recherche d'un mordu de l'automobile pour soutenir notre zone du Québec. Ce poste permanent est à plein temps et relève du directeur, Pièces et Service. Le candidat retenu communiquera et traitera l'information et les politiques entre TCI et divers concessionnaires et fournisseurs. Votre rôle : Développement des opérations fixes des concessionnaires En fonction des besoins et des priorités – analyse, planifie et aide le personnel de direction des concessionnaires pour tout ce qui concerne les Pièces et le Service, y compris l'analyse opérationnelle, la dotation en personnel et les capacités du personnel. Fait un suivi auprès des concessionnaires pour s'assurer qu'ils ont mis en œuvre les programmes importants, dont, mais pas exclusivement, le TSM (Marketing du service Toyota) et le TQM (Gestion de la qualité Toyota). Joue le rôle d'intermédiaire entre le PDC et les concessionnaires lorsque des questions relatives aux politiques ont besoin d'éclaircissements. Vente d'accessoires des concessionnaires Surveiller les objectifs et leur réalisation Aider les concessionnaires à mettre au point des plans de marketing pour veiller à la haute visibilité des accessoires dans la salle de montre Aider à concevoir un plan de rémunération et des processus visant la visibilité des produits et la formation afin de maximiser les ventes d'accessoires Marketing Apporte son aide au besoin afin de s'assurer que les concessionnaires élaborent et poursuivent une stratégie de marketing après-vente qui est complémentaire aux initiatives de marketing nationales et régionales. Les autres activités comprennent (sans s'y limiter) les éléments suivants : Analyse des unités en opération (UIO) afin de déterminer le potentiel du marché et les objectifs de ventes et de rétention de la clientèle connexes. Utilisation efficace des programmes de marketing et de commercialisation. Utilisation du marketing événementiel comme les cliniques de service et les soirées (deuxième livraison). Veille à ce que les systèmes de suivi et de conservation des clients adéquats soient en place et correctement utilisés. Maximiser l'utilisation des fonds co-op des concessionnaires. Responsable du processus d'autorisation des réclamations. Garantie et PEA Surveille les créances des concessionnaires pour assurer que l'administration des réclamations est à jour. Administre l'application des tarifs de garantie pour assurer que les tarifs de remboursement de la garantie et de la PEA sont à jour. Obtient l'aide du consultant régional sur la garantie et soutient celui-ci dans le but de régler tout problème d'administration des réclamations et de répondre aux besoins en formation. Encourage la vente de PEA à titre d'outil de satisfaction et de rétention de la clientèle. Satisfaction de la clientèle Identifie les lacunes de satisfaction de la clientèle qui résultent des processus, des politiques, des installations et du personnel des concessionnaires. Obtient l'aide du consultant régional en relations avec la clientèle et soutient celui-ci dans le but d'en combler les lacunes. Représente TCI pour les petites créances de la Cour du Québec Image du concessionnaire À la faveur de contacts réguliers avec les concessionnaires, surveille dans les établissements les activités d'entretien ménager et l'utilisation du matériel qui diffuse l'image de marque d'entreprise. S'assure que les installations et le personnel des pièces et du service projettent une image professionnelle, comme le prescrivent les normes sur l'image de marque et les procédures normalisées des concessionnaires. Soutien technique S'assure que le personnel des concessionnaires suive les formations techniques et que les concessionnaires se conforment aux normes de formation TECSMART. S'assure de l'exactitude des dossiers de formation de TCI et des établissements concessionnaires. Encourage la soumission régulière de rapports techniques (rapports éclair sur le produit ou FPR). Obtient l'aide du consultant technique régional et soutient celui-ci dans le but d'assurer que l'équipement de service Ainsi que la capacité technique générale des concessionnaires sont conformes aux normes de TCI. Autres tâches selon la demande ou le besoin. Formation et expérience : Diplôme collégial/universitaire dans le secteur des affaires ou du marketing automobile ou expérience professionnelle équivalente. Six ans d'expérience dans le service automobile de détail, dont au moins trois ans à des postes de gestion (serait un atout). Une expérience dans la vente en gros dans le secteur automobile sera également prise en compte. Au moins deux ans d'expérience à un poste d'Opérations du service (SPD) et au moins deux ans d'expérience dans des fonctions liées aux pièces (PDC, approvisionnement, administration) ou un rôle de marketing des Pièces et du service. Excellentes aptitudes au leadership, à l'établissement de relations interpersonnelles et à la négociation. Autonomie avec d'excellentes aptitudes en matière d'organisation et de gestion du temps. Solides aptitudes en matière d'analyse et de résolution de problèmes. Solides aptitudes à la présentation, y compris la capacité d'influencer d'importants groupes de gens. Excellentes aptitudes en communications orales et écrites en français et en anglais. Excellentes aptitudes à l'informatique, en particulier avec Microsoft Excel. Aptitude démontrée à initier et à améliorer des processus de travail visant à accroître la productivité. Le bilinguisme (français et anglais*) est essential L'anglais est requis afin d'interagir fréquemment et quotidiennement avec des partenaires commerciaux internes, non francophones / anglophones uniquement du siège social à Toronto ou d'autres bureaux régionaux Toyota anglophones uniquement. La communication avec eux est essentielle et critique dans la conduite des affaires normales Ce que vous devez savoir : Toyota Canada Inc. s'engage à respecter le principe d'équité en matière d'emploi et encourage les personnes autochtones, les personnes handicapées, les membres d'une minorité visible et les femmes à soumettre leur candidature. Nous nous engageons en outre à prévoir des accommodements [pour les personnes handicapées]. Si vous avez besoin d'un accommodement, nous collaborerons avec vous pour satisfaire à vos besoins.

About Toyota in Canada

Toyota has a proud legacy of over 50 years of operating in Canada with three affiliated companies responsible for the manufacturing, sales and financing of Toyota and Lexus vehicles in Canada. These are Toyota Motor Manufacturing Canada, Toyota Canada Inc. and Toyota Financial Services. From exhilarating design and revolutionary manufacturing processes, to innovations in safety and connectivity, we’re building vehicles that make our roads safer, our communities cleaner and inspire our customers and employees to make the most of every journey. You can also learn more about all three companies below. Toyota Canada Inc. Toyota Canada Inc. (TCI) is responsible for the marketing, sales, distribution and customer service of Toyota and Lexus products and services across Canada. With our 287 dealer partners, we strive to deliver industry leading experiences for our customers. TCI’s head office is located in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax, and Parts Distribution Centres in Toronto and Vancouver. Toyota Financial Services Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly‑owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario. At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is constantly seeking new ways to innovate by creating products and services that add value for our customers. Toyota Motor Manufacturing Canada Toyota Motor Manufacturing Canada (TMMC) is a world‑class automotive facility with manufacturing plants located in Cambridge and Woodstock, Ontario. Having produced more than eight million vehicles, we are one of the largest Toyota Motor Manufacturing facilities in North America. Recent investments at its facilities in Ontario will allow for increased production of the top‑selling Toyota RAV4 and RAV4 Hybrid models in addition to the Lexus RX 350 and RX 450H vehicles.