Area Manager - Cleaning Industry - Vancouver

United Services Group; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian facility maintenance company is seeking an Area Manager to oversee janitorial services across various locations. The role focuses on performance management, budgeting, and building client relationships to ensure service quality. Candidates should have a degree in business administration and significant supervisory experience in related fields.

Benefits

Health benefits

Dental coverage

Vision benefits

Pension plan after 1 year

Qualifications

• Minimum 5 years in janitorial or operational environments.
• 3-5 years in a supervisory role.

Responsibilities

• Lead and manage daily janitorial services across multiple sites.
• Build relationships with customers and manage communications.
• Participate in developing annual plans and budgets.

Skills

Leadership

Customer Relationship Management

Budget Management

Training and Development

Performance Management

Education

Degree in business administration or related field

Job description

Surrey, BC, Canada

Job Description

Posted Sunday, May 18, 2025 at 4:00 AM

About Us

We are an established Canadian facility maintenance company providing a variety of services to large retail and commercial businesses nationally.

Our benefits include health, dental, vision, and a pension plan after 1 year.

Job Summary

This role involves leading, managing, coordinating, and implementing daily janitorial services across multiple store or site locations within the designated area or territory.

Key Focus Areas:

• Customer Experience & Retention
• Performance of Partners & Cleaners
• Store Operations (budgets, profitability, KPIs)
• Quality Standards & Audits
• Training
• Cost Management
• Increasing Revenue & Profits
• Adherence to Policies & Guidelines
• Support to other Area Managers

Planning & Budgeting:

• Participate in developing annual plans, budgets, and sales opportunities.
• Implement store-level budgets.
• Develop strategies to ensure sustainability and profitability.

Customer Relationships & Communication:

• Build strong relationships with store-level customers and partners.
• Serve as the main contact for communication between United and the customer.
• Address customer concerns and provide solutions.
• Support regional management in meetings with key stakeholders.
• Conduct regular meetings and reporting on store audits and issues.

Internal Communication:

• Coordinate store-level communication with Partners.
• Set expectations, provide training, coaching, and participate in cross-functional meetings.

Process Compliance:

• Lead process initiatives and store-level audits.
• Manage business operations using United technologies.
• Support operational processes and KPIs.
• Support partner changeovers, material ordering, inspections, and compliance.

Cost Management & Controls:

• Manage store-level revenue, costs, budgets, and margins.
• Monitor assets and support new business transitions.

Workforce & Performance Management:

• Co-lead partner performance management.

Recruitment, Training & Development:

• Support hiring, onboarding, and training of Partners.
• Lead in-store training and mentoring.
• Monitor and improve partner performance.

Education & Experience:

• Degree in business administration or related field.
• Minimum 5 years in janitorial or operational environments.
• 3-5 years in a supervisory role.