Area Director

La Maison Simons; Calgary; On-site; CAD 90,000 - 130,000; Full time

Job summary

La Maison Simons is seeking an Area Director to lead daily store operations across departments, coach managers, and elevate the customer service experience. This leadership role requires a strategic mindset, strong people skills, and a passion for delivering the Simons experience in a dynamic retail environment.

You will drive visual storytelling, inventory optimization, and cross-functional collaboration with buying and stores teams to ensure exceptional results and a cohesive brand presence.

Qualifications

• 7-10 years in retail (minimum 5 years in a leadership role).
• Bachelor’s degree or equivalent is required; bilingualism is an asset.
• Experience leading large teams and driving customer service excellence.

Responsibilities

• Lead & Inspire: coach department managers and employees to deliver the Simons service experience.
• Drive the Simons experience by training teams to master exceptional service in a fast-paced retail environment.
• Bring the Vision to Life: align store operations with fashion vision; collaborate on displays and inventory with buying.
• Be the Solution-Specialist: resolve daily operational hiccups; oversee security, stock handling, and tailoring.
• Optimize Performance: analyze weekly reports and manage scheduling for optimal floor coverage.

Skills

Retail leadership

Agile leadership

Customer service

Business acumen

Technologically advanced

Detail-driven

Education

Bachelor’s degree or equivalent

Job description

Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business.

Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones.

Join The Simons Team as an Area Director!

Are you ready to embark on a new adventure and step into an exciting leadership opportunity? We are looking for a passionate, audacious, and strategic Area Director to be a key member in managing daily store operations. If you’re a dynamic leader committed to delivering outstanding customer service, this is the perfect opportunity for you to thrive and make an impact in an everchanging retail environment!

WhatYou’llDo

AsanArea Director,you’llbeoneof thego-toindividualsfor overseeingdailystore managementfor various departments.You willproudly holdthe Simons ambassador status by coachingmanagers andemployees on delivering exceptional customer service the Simons way.Youwillupholdthe Simons vison by fostering anenvironment of excellencewhere customers love toshop,and employees love to work!

• Lead & Inspire :Cultivatea high-performance teambyutilizingyour leadershipskillsto drivecustomer engagement.You will coachyourDepartmentManagers tofoster an innovative sense of purpose as they train their employees and develop merchandising skills that inspire excellence.Additionally, you will conduct regularcoaching sessionswith employees to ensure they are on track and maximizing their potential.

• Drive the Simons Experience: Set the bar high and show your team what success looks like in the market, ensuring thateveryonemaster’sthe art of delivering the exceptional Simons service experience to every visitor.You’llplay a key role inleadingandtrainingemployeestounderstandand executeservice with excellencein a fast-paced retail environment.

• Bring the Vision to Life :Playa key role in aligning store operations with the organization’sfashionvision. From creating stunning displays tooptimizinginventory,you’llensure the store looks and feels exceptional every day.You will collaborate with our buying team to ensure displays are always on point.

• Be the Solution-Specialist: Addressand resolvedailyoperational hiccups withease,particularlyin a high-energy store,ensuringeverythingrunsseamlessly.In addition, you willoverseeessential behind-the-scenes services likeoursecurity,stock handling,and tailor shopdepartments,ensuring theyoperateefficiently andsupportthe team in achieving theirobjectives.

• OptimizePerformance: Optimizestoreperformancein every sense, fromemployeeperformance tosalestargets. You will enhanceall areasby analyzing weekly reports toidentifyimprovementopportunities. Collaborating with teams,you’llimplement effective solutions that drive results.Additionally,you’llexpertly execute complex employee schedules, manage time-off requests, and ensureoptimalcoverage on the sales floor and back of house.

WhatWe’reLooking For

Weare seeking anatural leader,who can seamlessly manage the excitement of opening a new store while handling the everyday operations of a dynamic businessin a busyretail landscape.Your creativity,passion for service,and duty to our customerswill bethekey to success.

• Experience inRetailLeadership :With 7-10 years in retail (minimum of5years in a leadership role), youknow how to manage both people and processes in high-traffic retail settings.A bachelor’s degree or equivalent isrequiredfor this role; bilingualism is an asset.

• AgileLeadership: With yourtalent inplanning and adaptability, you excel in managing large cross-functional teams in a fast-paced environment. Your hands-on experience with managers and employees allows you to provide effective support and guidance.Yourability to lead by examplewith your passion for service and work ethicsignificantlyinspires others to do the same.

• Customer Service Passion: You know how to make the diverse customers feel like part of the Simons family and ensure you createa strong senseof vision to inspire your teams to do the same!

• Strong Business and Financial Acumen : You understand the importance of analyzing performance reports, trackingmetricsand using data to innovatively enhance processes and procedures.

• Technologically Advanced :You embracenew technologywith confidence and adapt to it effortlessly,showcasingyour autonomy in managing digital programs and applying your skills withexpertise. Your comfort level allows you to navigate complex tools and systems seamlessly.

• Detail-Driven: Youprioritize thefine details,whetherit’scultivating eye-catching merchandise on display, strategically scheduling staff,orpreparingfor thebusyholiday season.

WhyYou’llLove It Here

• Be Part of Something Special : Contribute to a historical Canadian brand and help shape a culture that values teamwork, creativity, and customer service.

• Grow With Us: Enjoy opportunities to learn, lead, and advance your career while introducing the Simons family the Toronto community.

• A Fun, Engaging Workplace : Join a team that believes in celebrating achievements and creating an enjoyable atmosphere where everyone feels valued.

Please Note the Following:

• Customer Service Focus: Experienced and enthusiastic about engaging with customers on the sales floor to provide outstanding service.

• Varying Hours: Open to a flexible schedule, including weekends and holidays, to accommodate operational demands.

At Simons, people are at the heart of all that we do. We pay special attention to the well-being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones.

Creativity, community, and respect are an integral part of our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits. We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential.

Take this opportunity to join our dedicated team and make a difference at a company where people are the top priority.