Department Manager (18 month contract)

La Maison Simons Inc.; Toronto; On-site; CAD 54,000 - 85,000; Full time

Job summary

La Maison Simons is seeking a vibrant Department Manager in Toronto for an 18-month interim contract. You will lead and coach associates, drive the Simons experience, and ensure outstanding customer service in a fast-paced fashion environment.

You will curate the sales floor with eye-catching visual displays, work closely with Area Directors and the buying team to maintain inventory, and oversee training and performance coaching for your staff.

Qualifications

• 5-7 years in fast-paced retail management overseeing people and processes.
• A bachelor's degree or equivalent is a strength; bilingualism is an asset.
• Fashion expert with strong knowledge of trends, brands and styles.
• Customer service passion with a focus on inspiring teams.
• Collaborative leadership working with staff and management.

Responsibilities

• Lead and coach associates, empowering them to enhance service one customer at a time.
• Set the bar high and show your team what success looks like in the Toronto market, delivering exceptional service.
• Curate a vibrant sales floor and collaborate with buying teams to ensure on-hand inventory.
• Collaborate with Area Directors to assess performance and address training needs.

Skills

Retail Management

Fashion Knowledge

Customer Service

Leadership

Technology Savvy

Education

Bachelor's degree or equivalent

Tools

POS Systems

Inventory Software

Data Analytics Tools

Job description

Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business. Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones. Join The Simons Team as a Department Manager! Are you ready to dive into an exciting new chapter of your career and embrace a new challenge in retail management? We are looking for a vibrant, audacious, and fashion-forward Department Manager who will play a crucial role in managing employees and driving excellence in all aspects of the visitors shopping experience. If you're committed to delivering outstanding customer service and creating an inspiring shopping experience in a fast-paced setting, this is the perfect opportunity for you!

This role is an interim 18 month contract position.

What You’ll Do

• Lead & Inspire: Lead and coach associates, empowering them to enhance their service one customer at a time. As a key leader, you’ll ensure that employees are equipped and motivated to engage in outstanding interactions while servicing customers, ensuring they leave satisfied. You will lead by example and inspire employees to turn potential obstacles into opportunities to strengthen relationships and create positive outcomes.
• Drive the Simons Experience: Set the bar high and show your team what success looks like in the Toronto market, ensuring that everyone master’s the art of delivering the exceptional Simons service experience to every visitor. You’ll lead the training and development of employees, ensuring they execute service with excellence in a fast-paced retail environment.
• Curate the Vision: Play the lead role in curating a vibrant and inviting sales floor that showcases our exceptional merchandise. Collaborating with Area Directors and employees, you'll create eye-catching visual displays that grasps everyone’s attention. You’ll keep in communication with the buying team to ensure inventory levels are on point, so the right products are always at hand.
• Optimize Performance: Closely collaborate with Area Directors to thoroughly assess departmental performance, identify specific employee training needs, and proactively address operational challenges. This involves developing strategies to enhance merchandising effectiveness and ensuring that solutions are oriented toward achieving the business needs.

What We’re Looking For

• Experience in Retail Management: You have 5-7 years of working in a fast-paced retail environment with direct experience manage both people and processes in fast-paced, high-traffic settings. A bachelor's degree or equivalent is a strength for this role; bilingualism is an asset.
• Fashion Expert: You are considered a fashionista, showcasing a deep understanding of current fashion trends, brands, fabrics and styles, as well as the ability to forecast future trends. You are a walking- talking book of product knowledge, and you can style anyone who comes your way. You set the standard for being fashion-savvy and offer guidance across the store.
• Customer Service Passion: You know how to make diverse customers feel like part of the Simons family and ensure you create a strong sense of vision to inspire your teams to do the same!
• Collaborative Leadership: Collaborating with employees and fellow management members is second nature to you. You effortlessly collaborate, showing your adaptability and openness with everyone to boost success and make great things happen!
• Technologically Advanced: You embrace new technology with confidence and adapt to it effortlessly, showcasing your autonomy in managing digital programs and applying your skills with expertise. Your comfort level allows you to navigate complex tools and systems seamlessly.

Why You’ll Love It Here

• Be Part of Something Special: Contribute to a historical Canadian brand and help shape a culture that values teamwork, creativity, and customer service.
• Grow With Us: Enjoy opportunities to learn, lead, and advance your career while introducing the Simons family.
• A Fun, Engaging Workplace: Join a team that believes in celebrating achievements and creating an enjoyable atmosphere where everyone feels valued.

Please Note the Following

• Customer Service Focus: Experienced and enthusiastic about engaging with customers on the sales floor to provide outstanding service.
• Varying Hours: Open to a flexible schedule, including weekends and holidays, to accommodate operational demands.
• Salary Range: $54,107.77 - $84,543.40

At Simons, people are at the heart of all that we do. We pay special attention to the well-being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones. Creativity, community, and the DNA of employees' well-being embedded in our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits. We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential. Take this opportunity to join our dedicated team and make a difference at a company where people are the top priority.

Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business. Creativity, community, and our employees' well-being are embedded in our DNA. Find a career that’s right for you in one of our stores, at our head office, or at our Campus in Quebec City. At Simons, we care about our employees and their families. We believe that even small gestures can have a huge impact. We offer flexibility, as well as generous salaries and benefits to our team, all in a warm and welcoming environment. See all our benefits.