Aquatics Sport Development Supervisor - Markham Pan Am Centre

Markham Arts Council; Markham; Hybrid; CAD 83,000 - 105,000; Full time

Job summary

City of Markham is seeking a Sport Development Supervisor - Aquatics to oversee a large part-time staff and deliver high-performance training and event services for the 50M Pool and gym at the Markham Pan Am Centre.

The role includes supervising Lifesaving Club of Markham, leading quality assurance, mentoring part-time staff, and coordinating with community groups and clients. Evening/weekend work is required.

Qualifications

• Post-secondary education in recreation, sport administration, event management or related discipline.
• One to three years of full-time supervisory experience in aquatics or a related field.
• Experience in competitive event management is preferred.
• Must hold Lifesaving Society Awards: National Lifeguard, Standard First Aid with CPR C/IF with AED.
• Ability to complete Lifesaving Society certifications (Airway Management and Aquatic Supervisor).
• Current Lifesaving Society National Lifeguard Instructor/Examiner or ability to recertify.

Responsibilities

• Administer and supervise aquatics services within a defined program portfolio at the Markham Pan Am Centre.
• Manage the full event lifecycle, including client intake, logistics, and relationship management with sport organizers.

Skills

Leadership

Team management

Communication

Customer service

Education

Recreation, sport administration, event management degree or related

Job description

Aquatics Sport Development Supervisor - Markham Pan Am Centre

Regular Full Time MOL Supervisor Markham, ON, CA

4 days ago Requisition ID: 4839

Salary Range: $83,093.00 To $104,793.00 Annually

• Department and Commission: Recreation, Community Services
• Affiliation: Non-Union
• Vacancy Type: Replacement
• Posting Date: August 19, 2026
• Application Deadline: September 7, 2026

About the City of Markham

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award-winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Join us and make a lasting difference!

Job Summary

Reporting to the Sport Development Coordinator, the Sport Development Supervisor - Aquatics will work as part of the Markham Pan Am Centre team responsible for the supervision of a large part-time staff complement and delivery of high-performance training and event services for new and existing clients in the 50M Pool and 36,000 sq ft gymnasium.

The Sport Development Supervisor – Aquatics will be assigned a program portfolio that includes the oversight of the Lifesaving Club of Markham and servicing the training and competitive requirements of local/regional aquatics clubs. This includes administration of programs while being an integral member of the Aquatics City-Wide functional team. This position will assist in leading the quality assurance program at the Markham Pan Am Centre. This position will also mentor, support, motivate and provide guidance on performance management of all part-time aquatic staff while maintaining positive relationships with fellow area staff, residents, community groups and clients.

Responsibilities

• Administer and supervise aquatics services within a defined program portfolio at the Markham Pan Am Centre.
• Manage the full event lifecycle, including client intake, logistical planning, and relationship management with sport organizers to support successful event execution.
• Ensure facility safety and supervision in accordance with City of Markham policies, Ontario Public Pool Regulations, and applicable governing bodies, including the Lifesaving Society and Technical Standards and Safety Authority (TSSA).
• Recruit, hire, train, schedule, and develop part-time staff and volunteers; oversee payroll and performance management for part-time staff.
• Assist with developing and monitoring operating budgets, including identifying capital budget needs.
• Promote customer service excellence when working with internal and external stakeholders.
• Administer facility emergency procedures and lead staff during major emergencies, including evacuations when required.
• Perform other duties as assigned.

Requirements

• Post-secondary education, such as a college diploma or university degree, in recreation, sport administration, event management, or related discipline.
• One to three years of full-time supervisory experience in aquatics or a related field, preferably in a similar environment.
• Experience in competitive event management is preferred.
• Must hold current Lifesaving Society Awards in: National Lifeguard, Standard First Aid with CPR C/Intermediate First Aid with CPR C and AED,
• Must have ability to complete the Lifesaving Society’s Airway Management and Aquatic Supervisor Certifications
• Current Lifesaving Society Swim and Lifesaving Instructor certification, or the ability to renew it, is preferred.
• Current Lifesaving Society National Lifeguard Instructor and Examiner or ability to re-certify.
• Ability to work evenings and weekends as required.

Core Behaviours

• Service Excellence:Leads and supports staff in meeting or exceeding service standards when interacting with customers.
• Change & Innovation:Effectively implements change and supports and involves staff through change transitions.
• Teamwork & Relationship Building:Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships.
• Communication:Models active listening and clear communication, and supports staff members in communicating effectively.
• Accountable Results Oriented:Role models ethical behaviour and accountability; clarifies expectations, policies and legislation and supports staff in meeting them.
• Management & Leadership:Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance.

Core Values

At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.

• Service Excellence:the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.
• Accountability:our obligation to be responsible and accountable for our actions, decisions and performance.
• People-Focused: putting people first.
• Trust:the confidence we place in each other to act with integrity and fairness.
• Innovation:Investing in each other and the way we deliver our programs and services.

We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.

Working Conditions

Work is performed primarily in an office environment and may include the following working conditions:

• Frequent evening or weekend work may be required to support operational needs.

Conditions of Employment

As a condition of employment, you will be required to provide a satisfactory Vulnerable Sector Screening check.

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.