Sport Development Supervisor - Markham Pan Am Centre

City of Markham; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

The City of Markham is seeking a Sport Development Supervisor to support sport development initiatives across the community. Reporting to the Sport Development Coordinator, you will assist in administration, supervision of part-time staff, and coordination with local sport groups.

You will mentor staff and volunteers, ensure high-quality customer service, and help manage events and logistics. A college or university degree in recreation or sport management and three years supervisory experience

Qualifications

• Post secondary education (College diploma or University degree) in recreation, sport management or appropriate discipline.
• Minimum three years full-time supervisory experience in a recreation/sport setting
• Current certifications in Standard First Aid OR Intermediate First Aid with CPR C and AED
• Valid Ontario Class G Driver's Licence
• Proficiency in MS office, experience with CLASS an asset.

Responsibilities

• Assist in providing administration and supervision of City-wide sport development initiatives
• Assist in recruiting, hiring, training, scheduling and managing performance of part-time staff
• Work closely with community sport groups, Provincial and National Sport Organizations identification of capital budget needs
• Ensure an environment of customer service excellence exists when dealing with all internal and external stakeholders
• Conduct regular customer satisfaction surveys
• Assist with the preparation and presentation or promotional materials
• Assist with the preparation and presentation of promotional materials for internal and external clients
• Responsible to manage the event load in and logistics for a smooth transition and event success.
• Ensure event logistics are detailed and current prior to the event beginning.

Skills

Supervisory experience

Customer service

Communication

Team leadership

Education

College diploma or University degree in recreation/sport management

Tools

MS Office

CLASS scheduling system

Job description

Department and Commission

Recreation, Community Services

Affiliation

Non-Union

Vacancy Type

Replacement

Posting Date

August 19, 2026

Application Deadline

September 7, 2026

About The City Of Markham

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award-winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Join us and make a lasting difference!

Job Summary

Reporting to the Sport Development Coordinator, this position will assist in ensuring all sport development initiatives within the community run effectively and efficiently while providing ample opportunity for participation by the community. This may include administration of athlete/coach/officials development, sport tourism, physical literacy and community outreach programs while ensuring staff are well supervised, trained and well managed. This position will mentor, support, motivate and provide guidance on performance management of all sport develop ment staff and volunteers while maintaining positive relationships with fellow area staff, residents, community sport groups and clients. The Sport Development Supervisor will be a front line resource in sport development and community sport engagement.

Key Duties And Responsibilities

• Assist in providing administration and supervision of City-wide sport development initiatives
• Assist in recruiting, hiring, training, scheduling and managing performance of part-time staff
• Work closely with community sport groups, Provincial and National Sport Organizations identification of capital budget needs
• Ensure an environment of customer service excellence exists when dealing with all internal and external stakeholders
• Conduct regular customer satisfaction surveys
• Assist with the preparation and presentation or promotional materials
• Assist with the preparation and presentation of promotional materials for internal and external clients
• Responsible to manage the event load in and logistics for a smooth transition and event success.
• Ensure event logistics are detailed and current prior to the event beginning.

Qualifications

• Post secondary education (College diploma or University degree) in recreation, sport management or appropriate discipline.
• Minimum three years full-time supervisory experience in a recreation/sport setting
• Current certifications in Standard First Aid OR Intermediate First Aid with CPR C and AED
• Valid Ontario Class G Driver's Licence
• Proficiency in MS office, experience with CLASS an asset.

CORE BEHAVIOURS

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

CORE VALUES

At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.

• Service Excellence: the consistent delivery of high‑quality efficient and customer‑centric service that exceeds expectations.
• Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.
• People‑Focused: putting people first.
• Trust: the confidence we place in each other to act with integrity and fairness.
• Innovation: Investing in each other and the way we deliver our programs and services.

We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.

Conditions of Employment

As a condition of employment, you will be required to provide a satisfactory Vulnerable Sector Screening (VSS) / Vulnerable Sector Check (VSC) letter.

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI‑powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

The City of Markham is committed to inclusive, accessible and barrier‑free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier‑free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.