Aquatics Customer Service Representative (Plunge) - Winter - Part Time

Blue Mountain Resort; The Blue Mountains; On-site; CAD 22,000 - 29,000; Part time

Benefits offered by this job

Access to attractions

Meal discounts

Retail discounts

Well-being resources

Summer team events

Job summary

Blue Mountain Resort in Ontario is seeking an Aquatics Customer Service Representative for seasonal, part-time work. You’ll welcome guests to our aquatic facilities and help set a positive tone for a memorable day.

You’ll assist families with lessons and events, handle check-ins, cash, and registrations, and use Jonas software to book activities. The role emphasizes teamwork, safety, and delivering friendly service.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience required.
• Ability to work effectively as part of a team.

Responsibilities

• Check customers into facility and issue wrist bands, locks, keys, and towels.
• Cash handling and accountability for all monies.
• Maintain good public relations and satisfied guests.
• Answer phones and assist guests in a professional and friendly manner.
• Maintain a clean and presentable work area at all times.
• Operate Jonas software to ring customer in, book swimming lessons, parties, and season passes.

Skills

Customer service

Communication

Teamwork

Jonas software

Education

High school diploma or equivalent

Tools

Jonas software

Job description

Seasonal

WHAT'S IN IT FOR ME?

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

HOURLY RATE: $18.31

PART TIME HOURS

• Part-time hours 2-3 shifts a week

Do you love helping people, thrive in a fast-paced environment, and enjoy being part of a team that creates memorable experiences? As an Aquatics Customer Service Representative, you'll be the friendly face that welcomes guests to our aquatic facilities and helps set the tone for an amazing day of fun.

From assisting families and swimmers to helping guests book lessons, programs, and special events, you'll play a key role in ensuring every visit is smooth, enjoyable, and stress-free.

WHAT WILL I BE DOING?

• Check customers into facility issuing wrist bands, locks and keys, and towels.
• Cash handling and accountability for all monies.
• Maintain good public relations and satisfied guests.
• Answer phones and assist guests in a professional and friendly manner.
• Maintain a clean and presentable work area at all times.
• Operate Jonas software to ring customer in, book swimming lessons, book birthday parties, enter season pass holders.
• Inventory tracking when required.
• Offer product knowledge of swimming programs and lessons being offered to customers.
• Registration of participants in swimming lessons, parties, and events.
• Maintain a clean facility at all times including performing cleaning duties of entrance ways, lobby, multi purpose, first aid and change rooms.

WHAT DO WE NEED FROM YOU?

• High school diploma or equivalent.
• Previous customer service experience required.
• Standard First Aid and CPR 'C' preferred.
• Must be able to work effectively as part of a team.
• Must be able to communicate effectively with all ages.
• This role is being posted to fill a vacancy

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

Blue Mountain Resort Company Overview

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

Alterra Company Overview

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.