Appointment Coordinator

Steele Auto Group; San Juan de Terranova; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Retirement plan

Health & dental plans

EFAP (Mental Health)

Employee discounts

Boot reimbursement

Steele University

Job summary

Steele Mazda St. John’s is seeking an Appointment Coordinator to join our team. You will respond to customer queries, coordinate with the service team, and document details to ensure a seamless Steele Auto Group experience.

We value strong communication, reliability, and a customer-first mindset. This role offers opportunities within a supportive, community-focused Canadian employer with comprehensive Total Rewards and ongoing training.

Qualifications

• Previous customer service experience or administrative experience is preferred.
• Strong communication skills and problem solving ability.
• Ability to multitask and manage time effectively.
• Handle customer information with discretion and maintain confidentiality.
• Detail oriented with a positive attitude.

Responsibilities

• Respond to customer queries via phone, email or channels used by the Client Care Center.
• Coordinate with service team to ensure efficient scheduling and follow-up.
• Aim to exceed Customer Satisfaction Index targets through collaboration across dealerships.
• Accurately document customer details in appropriate systems for seamless support.
• Occasional part-time receptionist duties.

Skills

Customer service

Administrative tasks

Communication

Problem solving

Multitasking

Discretion

Detail oriented

Job description

Description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Steele Mazda St. John's is seeking an Appointment Coordinator to join our team!

Buckle up, Steele Mazda St. John'sis on the lookout for an Appointment Coordinator to hop in and join the ride! At Steele Mazda St. John's you will be choosing to work for a team that prioritizes each and every person who walks through our doors. We take pride in serving the St. John's community with some of the most reliable vehicles built, and make sure our service is just as strong as our engines. Think you have what it takes? We invite you to apply today!

Key Responsibilities may include but are not limited to:

• Respond to and address customer queries in a timely, accurate and professional way, via phone, email or any channel our customer chooses to interact with the Client Care Center
• Coordinate with our service team to ensure efficient scheduling, feedback and future needs
• Ensure that Customer Satisfaction Index targets are exceeded by collaborating with our dealerships
• Accurately document customer details in all appropriate systems and tools so that customers are supported seamlessly throughout their Steele Auto Group Service Experience.
• Occasional Part-Time Receptionist duties.

Requirements and Qualifications:

• Previous customer service experience, or administrative experience (automotive industry experience is a plus)
• Strong and efficient communication skills, along with problem solving skills
• Ability to multitask while managing your time effectively
• Handle our customer information with discretion
• Detail-oriented and bring a positive attitude to our team

Why You will Love Working with Steele Auto Group:

At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:

• 100% Matched Retirement Savings Plan –Because your future matters.
• Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement – Reimbursement immediately, no waiting required!
• Access to Steele University – you willget engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity-rich environment. As part of this commitment, weensure thatevery candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We arehere to support you in every step of the way.

Learn more about us at www.steeleauto.com