Appointment Center Specialist

Groundworks; Calgary; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Employee ownership opportunities

Industry leading training

Leadership development tracks

Comprehensive benefits package

Top workplace culture

Job summary

Groundworks in Calgary, AB, is seeking an Appointment Center Specialist to join our team. You will handle inbound/outbound calls, book appointments, and upsell service memberships in a fast-paced, customer-focused environment.

The role is onsite with a base pay of $20/hour plus uncapped commission, full-time (40 hours/week) and some evening/weekend shifts. We provide competitive pay, ownership opportunities, industry-leading training, leadership development, and comprehensive benefits as part of

Qualifications

• Must have good phone skills.
• Comfortable using computers.
• 1+ years of customer service experience or retail/customer-facing role that demonstrates ability to communicate with customers in a sales context.

Responsibilities

• Answer inbound calls and outbound calls in a fast-paced environment.
• Book appointments for new services.
• Sell service memberships to customers.
• Maintain accurate customer information.
• Attend to other duties as assigned.
• Report to work on time every day.

Skills

Phone skills

Computer literacy

Customer service

Job description

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.

But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.

Join us and lay the foundation for your success.

The Appointment Center Specialist is responsible for are the first point of contact our customers have with our brand, whether they are inquiring about a new service, extending a membership, or seeking resolution. You will answer and place calls in a fast-paced call center environment, book appointments for new services, and sell service memberships to our customers.

Duties And Responsibilities

• Answer inbound calls and make warm outbound calls. All calls are warm, no cold calling!
• Must be positive and motivated with excellent communications skills
• Ability to adapt quickly to changes in work strategy
• Maintain customer information
• Performs other duties as assigned.
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day

Qualifications

• Good phone skills and a competitive nature
• Must be comfortable using computers
• 1+ years of customer service experience or retail and/or customer facing experience that demonstrates ability to communicate with a customer with sensitive and potential sales environment

What We Provide

• Competitive Pay
• Employee Company Ownership Opportunities
• Industry Leading Training Programs
• Leadership Development and Career Growth Tracks
• Comprehensive and Affordable Benefits Package
• Top Workplace with Award Winning Culture

Working Conditions

• This role will sit onsite in our Calgary office.
• Base pay is $20/hr. plus uncapped commission.
• Hours of Work: Full-time, 40 hours per week. Schedules may include weekdays and weekends and will be assigned based on operational needs. Flexibility to work varying shifts, including evenings and weekends, is required.

Physical Requirements

Ability to sit at a workstation and utilize keyboard, mouse, and computer. Continual daily use of computers in performing tasks. Entering text or data using a keyboard.

What We Provide

• Competitive Pay
• Employee Company Ownership Opportunities
• Industry Leading Training Programs
• Leadership Development and Career Growth Tracks
• Comprehensive and Affordable Benefits Package
• Top Workplace with Award Winning Culture