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Ecl; Airdrie; On-site; CAD 60,000 - 88,000; Full time

Job summary

Ecl is seeking a Commercial Insurance Advisor to join its Farm & Commercial Lines team across Alberta locations including Cold Lake, St. Albert, Vegreville, and Lacombe.

You will manage and service an existing book of business, provide expert insurance advice, and support renewals while building strong client relationships.

This permanent, full-time role offers a collaborative environment and opportunities to grow within a stable organization committed to service and fit with client needs.

Qualifications

• High School Diploma required; Post-secondary education is considered an asset.
• 3–5 years of insurance industry experience, preferably in commercial or farm lines.
• Minimum 2 years of client service experience.
• General Insurance License required (or willingness to obtain upon hire).
• Experience with EPIC brokerage management system is an asset.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong customer service and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent analytical, organizational, verbal, and written communication skills.

Responsibilities

• Manage and service an existing commercial and farm insurance book of business, with opportunities to grow and develop new accounts.
• Provide exceptional client service by offering professional insurance advice and addressing client questions or concerns.
• Review incoming commercial documentation and provide processing instructions.
• Prepare quotes, assist with new business placements, and review existing coverage to ensure client needs are met.
• Maintain accurate client records and update policy information as required.
• Prepare documentation for insurers, complete applications for new policies, and issue insurance certificates.
• Process endorsements and policy changes while ensuring timely follow-up on payments.
• Communicate with insurance carriers and negotiate with underwriters on behalf of clients.
• Support the renewal process by negotiating terms and reviewing coverage options.
• Coordinate with adjusters and follow up on claim statuses when necessary.
• Gather and provide any additional underwriting information required to support policy placements.

Skills

Customer service

Relationship-building

Multitasking

Verbal and written communication

Education

High School Diploma

Post-secondary education asset

Tools

EPIC brokerage management system

Microsoft Office (Word, Excel, Outlook)

Job description

Commercial Insurance Advisor – Farm & Commercial Lines

Locations: Cold Lake, St. Albert, Vegreville, or Lacombe, Alberta
Employment Type: Permanent, Full-Time

Our client is seeking a Commercial Insurance Advisor to join their growing Farm and Commercial Insurance team. This is an excellent opportunity for an experienced insurance professional who enjoys building relationships, servicing an established book of business, and expanding their portfolio.

This role is available across multiple Alberta locations, including Cold Lake, St. Albert, Vegreville, and Lacombe, offering flexibility for candidates within these regions.

Key Responsibilities

• Manage and service an existing commercial and farm insurance book of business, with opportunities to grow and develop new accounts

• Provide exceptional client service by offering professional insurance advice and addressing client questions or concerns

• Review incoming commercial documentation and provide processing instructions

• Prepare quotes, assist with new business placements, and review existing coverage to ensure client needs are met

• Maintain accurate client records and update policy information as required

• Prepare documentation for insurers, complete applications for new policies, and issue insurance certificates

• Process endorsements and policy changes while ensuring timely follow-up on payments

• Communicate with insurance carriers and negotiate with underwriters on behalf of clients

• Support the renewal process by negotiating terms and reviewing coverage options

• Coordinate with adjusters and follow up on claim statuses when necessary

• Gather and provide any additional underwriting information required to support policy placements

Qualifications

• High School Diploma required; Post-secondary education is considered an asset

• 3–5 years of insurance industry experience, preferably in commercial or farm lines

• Minimum 2 years of client service experience

• General Insurance License required (or willingness to obtain upon hire)

• Experience with EPIC brokerage management system is an asset

• Proficiency with Microsoft Office (Word, Excel, Outlook)

• Strong customer service and relationship-building skills

• Ability to manage multiple priorities in a fast-paced environment

• Excellent analytical, organizational, verbal, and written communication skills

Why Join Our Client

This is an excellent opportunity to join a stable and growing organization that values collaboration, professionalism, and long-term relationships. Our client offers a supportive work environment with opportunities to grow your career within commercial insurance.

We are proud to apply principles of diversity, equity, and inclusion in all our recruitment practices, ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation, collaboration, and respect.

In accordance with Canadian immigration laws, priority will be given to Canadian citizens and permanent residents. Learn more: www.cic.gc.ca